32 Client Engagement Specialist Jobs in Phoenix, AZ
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Client Engagement Specialist
$82k-105k (estimate)
Full Time
2 Months Ago
Human Services Campus Inc is Hiring a Client Engagement Specialist Near Phoenix, AZ
Make a Difference with Human Services Campus
hsc-az.org |Facebook|
About Our Company
Human Services Campus is an Equal Opportunity Employer that provides an attractive health and benefits package for our employees including but not limited to 403(b), dental insurance, employee assistance program, flexible schedule, health insurance, health savings account, life insurance, paid time off, & vision insurance. As a team, we uniquely help individuals experiencing homelessness in Maricopa County. Our work is based in downtown Phoenix, but reaches across the Maricopa County, working to end homelessness for one of the fastest unhoused and unsheltered populations in the United States.
Summary
The Client Engagement Specialist position will join our Supportive Services team in the Overflow Shelter to engage clients in ending homelessness as quickly as possible. This position will provide direct service to individuals who utilize the Human Services Campus, by way of outreach and engagement, to connect individuals to needed daily campus amenities, services, and resources needed to assist in ending their homelessness.
The Work You Will Do To End Homelessness
- Provide accurate and comprehensive information to clients both on campus and additional housing locations.
- Provide a high level of Customer Service.
- Maintain organized and clean work area.
- Monitor and maintain Social Distancing processes.
- COVID Distancing Shelter overnight – shifts.
- Assist in Shower Monitoring usage for clients.
- Participate in rotations of shift responsibilities (day room, greeter stations, check in tables, shower monitoring, shelter overnight setup and take down ).
- Keep up on inventory needs during opening and closing shifts at front desk (sanitation needs, hygiene products, client information forms and appointment update with case managers).
- Follow all policies and procedures for employees at the Human Services Campus.
- Engage clients with a welcoming and positive attitude as they navigate the campus for needed services, (food, shelter, showers, housing, etc.).
You Are Good Fit If You Have the Following
- Must be over the age of 18 and have a high school diploma or equivalent; a minimum of 1 year customer service experience, social services or Human Services. Knowledge of homeless resources and the ability to work with individuals with diverse needs. Demonstrates a sensitivity to cultural diversity, and differing lifestyles.
- Must be able to communicate clearly and professionally, work as a team player and at times, independently; the ability to multitask, work in a fast paced environment and maintain a calm demeanor in high stress situations. Must demonstrate personal responsibility and integrity,; show initiative and an ability to work independently; with a sensitivity to cultural diversity, lifestyle understanding is essential.
- Written and verbal communication skills (Spanish a plus). Must be able to communicate clearly and professionally, with staff, clients and other external contacts.
- Ability to handle sensitive material, maintaining the highest level of confidentiality and displaying sound judgment.
- Valid Drivers’ License/Clean 3 year MVR
- Mobility sufficient to conduct regular duties within a normal campus environment.
- Ability to lift up to 20 pounds in order to safely manage office supplies and equipment.
Job Summary
JOB TYPE
Full Time
SALARY
$82k-105k (estimate)
POST DATE
02/26/2024
EXPIRATION DATE
05/22/2024
WEBSITE
humanservicescampus.org
SIZE
<25
Show more
The following is the career advancement route for Client Engagement Specialist positions, which can be used as a reference in future career path planning. As a Client Engagement Specialist, it can be promoted into senior positions as a Customer Success Associate IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Engagement Specialist. You can explore the career advancement for a Client Engagement Specialist below and select your interested title to get hiring information.
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