Dealer Services – Dealer Services Support

Veritas Global Protection is one of the fastest growing Vehicle Service Contract companies in the world. This growth has been fueled by innovation, creativity, flexibility and best in class customer service. Veritas is currently partnered with over 3,000 dealerships, including the largest dealer group in the world and continuing to expand. Our goal is to offer customers and clients peace of mind, worldwide.

Job Description:

The role is uniquely positioned to work with sales, marketing, accounting, legal claims handling and external vendors to provide our clients with a flawless experience from start to finish. This includes providing a single-source solution for all inquiries by utilizing superior problem solving skills and ensuring customer commitments are kept to help Veritas continue to strengthen its brand across the globe!

We are looking for someone with a real hunger and passion for leading a company to develop the best brand in the industry. Someone who thrives in an evolving, fast-paced work environment, working closely and collaboratively with the leadership their team members, vendors and sales, with a craving for understanding digital tools and trends within the automotive industry. An ideal candidate is focused on supporting the needs of our clients, is extremely self-motivated, and takes the initiative to solve any problem thrown their way.

Job Responsibilities:

• Be the primary point of contact for our clients and become a true partner in helping them achieve their goals
• Assist in special projects for clients and our sales team: providing reporting, requesting and setting up new client portals, invoices, marketing material, assist clients with Veritas web accounts, and troubleshoots technical complexities
• Respond and efficiently resolve Client Support inquiries via multiple communication channels, including inbound phone, email and chat support inquiries

Job Requirements:

• Professional appearance
• Able to build relationships with clients and coworkers
• Intermediate experience in Microsoft Office, mostly working in Excel
• Ability to learn quickly in a fast paced environment
• Ability to achieve goals either independently or in a small group setting with a positive attitude
• Takes direction, proposes new ideas or processes and follows established guidelines
• Strong communication (verbal and written), organization, problem solving, and time management skills
• Attention to detail
• Effectively present information and respond to questions from managers, clients and other teammates as needed

Previous experience in an administrative, training, customer service, or technical role is preferred.

At least 1-3 years of experience in data entry, customer service, call center, or similar is required.

This Job Is:

• A job for which military experienced candidates are encouraged to apply
• A job for which all ages, including older job seekers, are encouraged to apply
• A job for which people with disabilities are encouraged to apply

Work Remotely

• No

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Microsoft Office: 2 years (Required)
• Data entry: 2 years (Required)
• Customer Service: 2 years (Required)

Work Location: In person