Client Experience at Valon

The Client Experience team is a group of organized and altruistic individuals who provide our homeowners with exceptional service. Whether taking ownership of collections, managing default processes, or solving homeowner issues in real-time, the team acts as the bridge between Valon and our homeowners. Equipped with extensive knowledge of the mortgage industry, each member prides themselves on embodying Valon’s mission of championing homeownership.

About the Role

Responsibilities

• Research and resolve homeowner issues using our top-of-the-line internal mortgage servicing system.
• Track and thoroughly document all homeowner communications.
• Promote Valon-specific products and services with a strong focus on homeowner satisfaction.
• Compile lists of delinquent accounts and locate homeowners using credit bureau information, loan documents, background checks, and other sources and databases.
• Listen to homeowners and determine if we can collect their past-due payments.
• Collect payments on or set up repayment plans for delinquent accounts and update records once the loan is current.

Ideal Background

• 1-2 years of customer service experience.
• Previous mortgage servicing experience.
• Proficiency in speaking Spanish.
• Associate’s degree.

Minimum Qualifications

• Strong verbal communication skills.
• Attention to detail.
• Ability to collaborate with other business areas and team members.

Benefits

• Compensation: Competitive salary and 401k plan.
• Health & well-being: We invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits, an EAP for additional support.
• Food & meals: In-office snacks and drinks (and Bagel Fridays)!
• Grow together: Company-wide orientation for you to successfully onboard, alongside other learning and development opportunities, including regular review cycles that feature 360 degree feedback.
• Generous time off: 17 days paid time off, sick days, and 11 company holidays.