About the role

What you'll do

• Maintain daily on-site presence at partner cardiology practices
• Pre-screen patients for eligibility and notify practice providers of prospective patient enrollments through program and technology education
• Verify patient program eligibility and elicit feedback from practice providers on enrollment potential
• Conduct enrollment onboarding sessions with patients
• Maintain documentation in the Karoo Health Kohere.AI system, and partner cardiologist systems for tracking and reporting purposes
• Drive patient enrollment by providing an overview of the Karoo Health program and Model of Care through patient education and interaction to ensure patients understand program services and benefits
• Support practice providers by enrolling patients into the program and facilitating assignment and transfer to the virtual team for continued services
• Coordinate with the partner cardiology practice to provide insight into the patient’s care journey
• Regularly interact with practice staff to provide line-of-sight into patient admissions, readmissions, and ED visits
• Manage inbound calls from patients responding to inquiries about enrollment and ongoing engagement with the Karoo Care Program
• Implement strategies to appropriately enroll patients in the program
• Provide in-services and presentations to practice partners regarding the Karoo Health program
• Communicate regularly with all members of the interdisciplinary team to share key information, coordinate tasks and provide support for the enrollment process

• Special projects, initiatives, and other job duties as assigned

Qualifications

• High school graduate or equivalent
• Community Health Worker/Partner, Medical Assistant, LPN
• Cardiac-experience preferred
• Minimum three years of related experience in health care and/or physician clinic/practice setting
• General understanding of enrollment and billing processes and procedures

• Strong interpersonal skills and ability to quickly establish rapport with providers and patients

• Highly comfortable in group/team dynamics and able to fit in with clinic staff and teams
• Confidence in explaining new programs and initiatives to people/patients; ability to connect and engage with people comfortably
• Experience with team collaboration and coordination of care with external sources
• Exceptional communication skills and can practice active listening
• Strong written communication skills
• Comfort with ambiguity and a fast-paced culture; you can adapt and approach problems with a solution-oriented mindset

• Ability to utilize data to make informed decisions