Crossroads Treatment Centers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Position Overview

The Cash Posting Team Lead assist with the operation of the cash posting team, encompassing timely and accurate posting of payments, refunds, takebacks, recoups, and adjustments to patient accounts using multiple practice management systems.

Team Lead is accountable for daily balancing and tracking of cash and adjustment postings. Assists staff with daily reconciliation of all monies received in multiple bank accounts and ensure all money is posted the same day.

Reports on payment trends. Assists in setting up payers with electronic payments file submission, electronic funds transfer and lockbox activity.

include the following and other duties that are assigned.

• Assists with daily tasks of cash posting team.
• Post all payments and adjustments received daily. (At month-end, stay until all payments are posted for the month)
• Track and reconcile recoupments, withholds, and non-patient cash type transactions against bank statements.
• Process adjustments to accounts in accordance with written policies
• Assist with monthly and quarterly credit balance reports.
• Resolve unapplied (unidentified) cash by each week’s end.
• Verifies payments and matches outstanding balances.
• Processes batches and uses correct payment transaction type.
• Research and processes charge backs and bad checks.
• Post bad debt recoveries.
• Balance with the general ledger within 48 hours of receipt of month-end reports.
• Correct exceptions daily.
• Assist in building electronic posting software and rules.
• Monitor for and report trends in under payment to the RCM Manager / Sr. Director immediately.
• Process checks returned for non-sufficient funds ( NSF ) the same day received.
• Processes zero pay explanation of benefits and appropriate reasons for zero pay.
• Complete complex daily cash report and reconcile to accounting daily.
• Identify improper payments (not paid at the allowed / contracted amount) or takebacks and communicate to the appropriate AR follow-up representative and / or Team Lead in a timely manner.
• Monitors discrepancies and makes needed adjustments.
• Notifies appropriate department leadership of trends or problems with specific payers, contracts, or fee schedule adherence.
• Understands and adheres to state and federal regulations and system policies regarding compliance, HIPAA, integrity, and ethical billing practices.
• Assist with providing training and guidance to other team members.
• Supports leadership in oversight of designated Revenue Cycle Management to ensure all RCM functions.
• All other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position requires constant mental alertness, attention to detail, and high degree of accuracy required in completing all assignments.

Strong problem-solving skills. Smart, driven, exceptional work ethic. Must be able to follow oral and written instructions and follow through on all assignments.

Excellent organizational skills. Highly detailed-oriented. Ability to work well in a group setting and independently.

• High school diploma or equivalent.
• 2 years of Team Leady experience in a similar role.
• Preferred 2 years medical payment posting and accounts receivable in a hospital or physician office setting.
• Accounts Receivable experience is preferred.
• General knowledge of HCPCS and CPT coding.
• Working knowledge of practice management software.
• Working knowledge with allowable / contractual amounts, payment terminology, adjustments, identifying patient responsibility.

Ability to read, analyze, and interpret human service periodicals, professional journals, technical procedures, or governmental regulations.

Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Excellent communication and interpersonal skills.

Ability to calculate figures and amounts such as percentages, mean, mode and median ability to draw and interpret graphs.

Ability to define problems, collect data, establish facts, and draw valid conclusions.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls;

and reach with hands and arms.

The employee occasionally lifts / carries paperwork, files, office supplies, up to 20 lbs., pushes / pulls exerting up to 5-10 lbs.

force, opening doors, file drawers, pushing files in drawers, and kneeling / crouching and / or ability to reach lower file drawers, file stretching to store of retrieve materials.

Specific vision abilities required by this job include close vision and the ability to adjust focus. Frequent sitting at desk or computer while typing, completing paperwork, or meeting with patients.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Normal office environment where there is no physical discomfort cue to temperature, dust, noise, and the like. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Assists with daily tasks of cash posting team.
• Post all payments and adjustments received daily. (At month-end, stay until all payments are posted for the month)
• Track and reconcile recoupments, withholds, and non-patient cash type transactions against bank statements.
• Process adjustments to accounts in accordance with written policies
• Assist with monthly and quarterly credit balance reports.
• Resolve unapplied (unidentified) cash by each week’s end.
• Verifies payments and matches outstanding balances.
• Processes batches and uses correct payment transaction type.
• Research and processes charge backs and bad checks.
• Post bad debt recoveries.
• Balance with the general ledger within 48 hours of receipt of month-end reports.
• Correct exceptions daily.
• Assist in building electronic posting software and rules.
• Monitor for and report trends in under payment to the RCM Manager / Sr. Director immediately.
• Process checks returned for non-sufficient funds ( NSF ) the same day received.
• Processes zero pay explanation of benefits and appropriate reasons for zero pay.
• Complete complex daily cash report and reconcile to accounting daily.
• Identify improper payments (not paid at the allowed / contracted amount) or takebacks and communicate to the appropriate AR follow-up representative and / or Team Lead in a timely manner.
• Monitors discrepancies and makes needed adjustments.
• Notifies appropriate department leadership of trends or problems with specific payers, contracts, or fee schedule adherence.
• Understands and adheres to state and federal regulations and system policies regarding compliance, HIPAA, integrity, and ethical billing practices.
• Assist with providing training and guidance to other team members.
• Supports leadership in oversight of designated Revenue Cycle Management to ensure all RCM functions.
• All other duties as assigned.
• High school diploma or equivalent.
• 2 years of Team Leady experience in a similar role.
• Preferred 2 years medical payment posting and accounts receivable in a hospital or physician office setting.
• Accounts Receivable experience is preferred.
• General knowledge of HCPCS and CPT coding.
• Working knowledge of practice management software.
• Working knowledge with allowable / contractual amounts, payment terminology, adjustments, identifying patient responsibility.

Position will be fully in office during training period which may vary depending on candidate's ability to meet competency requirements.

Once requirements have been met, the employee may transition to working three days in office per week and two days remote.

Have a daily impact on many lives .

Excellent training if you are new to this field.

Mileage reimbursement (if applicable) Crossroads matches the current IRS mileage reimbursement rate.

Community events that promotes belonging and education . Includes but not limited to community cook outs, various fairs related to addiction treatment and outreach, parades, addiction awareness for schools, and holiday events.

Opportunity to save lives everyday!

Medical, Dental, and Vision Insurance

Variety of 401K options including a match program with no vesture period

Annual Continuing Education Allowance (in related field)

Life Insurance

Short / Long Term Disability

Paid maternity / paternity leave

Mental Health day

subscription for all employees

Last updated : 2024-04-28