Lutheran Social Services of the Southwest is a non-profit organization with Corporate Offices in Phoenix and Tucson and additional offices throughout Arizona.

Lutheran Social Services of the Southwest administers programs and services to help build collaborative Community Partnerships and strengthen individuals, families, and communities.

Working for our organization is a positive, challenging and rewarding experience with opportunities for personal and professional development.

Exempt: Nonexempt Base Wage: $20.50 per hour Reports to: Resettlement Program Manager Department: Refugee and Immigration Services Program: Location: Phoenix, Arizona Position Type: Regular Date Reviewed: March 2024

General Description:

In concert with the Resettlement Program Manager, this position provides program support by
working collaboratively with staff, community providers and clients. The position plays a crucial
role in ensuring the successful integration and well-being of refugees in the community by
providing ongoing support to refugees for up to five years following their arrival. This position's
responsibilities will encompass comprehensive service coordination, case management,
advocacy, and compliance with program requirements. Requires the ability to take initiative to
ensure productivity, organization, and completion of assignments efficiently and within
established time frames. The job requires sensitivity to the program population's cultural and
socioeconomic characteristics.

Essential Duties and Responsibilities include the following:

WEIGHT DESCRIPTION 25Service Coordination Oversight:
• Ensure that refugees have access to a comprehensive range of supportive
services, including housing assistance, employment training, language
classes, healthcare, mental health services, and educational opportunities.
• Collaborate with case managers and service providers to develop
individualized service plans for refugees and monitor their progress towards
self-sufficiency and integration goals.
• Provide intake, needs assessment, and enrollment services for clients
referred to social adjustment services.
• Assist clients with public benefits applications, including SNAP, Medicaid,
WIC, and TANF.
• Connect clients with medical providers as appropriate.
• Other duties as requested.25Documentation and Reporting Oversight:
• Monitor and oversee the maintenance of thorough and accurate
documentation of client interactions, service provision, and progress toward
goals, in compliance with program requirements and grant regulations.
• Review and analyze reports to identify trends, challenges, and areas for
improvement in service delivery and outcomes for refugees.
• Accept referrals and service authorizations in accordance with contract and
licensing standards, state laws and regulatory requirements.
• Maintain an accurate and up to date list of all current clients and contact
information.
• Prepare and maintain accurate and complete client files, program forms,
policies, and procedures.
• Assist with program file audits for compliance and accuracy.
• Assist with changes in contract and licensing policies and procedures and
update program operation manuals.
• Inputs client data into required LSS-SW and State software applications
such as AARPODS.20Capacity Building and Training:
• Facilitate training sessions, workshops, and other learning activities to
enhance knowledge and skills related to refugee services, cultural
competency, trauma-informed care, and database management.
• Train staff on the scope of work and utilization of databases to ensure
accurate and efficient documentation of client information and service
provision15Resource Coordination and Community Engagement:
• Advocate on behalf of refugees to ensure they receive timely and
appropriate services, accommodations, and support from service providers,
government agencies, and community organizations.
• Facilitate communication and collaboration among various stakeholders to
address systemic barriers and improve access to resources for refugees.
• Support the development and implementation of community engagement
initiatives aimed at promoting social connection, cultural exchange, and
empowerment among refugees.
• Provide guidance and support to clients in accessing community resources,
participating in civic engagement opportunities, and building social
networks.5Attend meetings, conferences, and working groups relevant to refugee services to
stay informed about emerging issues, best practices, and policy developments.5Present and model a professional attitude, respect cultural and ethnic differences
and always wear professional attire.5Fulfill additional responsibilities and tasks as assigned by supervisors to support the
overall mission and objectives of the Refugee Services program.

Qualifications:

To perform this job successfully, the individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or
ability required. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
• Bachelor's degree in social work, human services, public health, or a related field preferred.
• Minimum of a High School Diploma or GED.
• One year's experience in the Human Services field working with children, families, and or
adults preferred.
• Must be at least 21 years of age.
• Provide and maintain a current certification in First Aid and CPR.
• Provide and maintain a current Level One Fingerprint Clearance Card, clear the Department
of Economic Security Central Registry Background Check and a criminal background and
motor vehicle screening; must maintain valid AZ Driver's License, a clear driving record and
reliable transportation for the duration of employment.
• Must have a clear driving record for at least 36 months.
• Must maintain a clear driving record during the time of employment.
• Must have reliable transportation, a valid AZ driver license and current automobile
insurance.
• Ability to work independently with high initiative.
• Ability to travel throughout the state or nationally as requested by supervisor.

Knowledge, Skills, and Abilities:

• Proficient computer skills and knowledge of Outlook and Microsoft Office Programs (i.e.
Word, Excel, PowerPoint).
• Skills in English/ Spanish composition, grammar, spelling and punctuation.
• Strong interpersonal skills and ability to handle sensitive and confidential situations.
• Ability to relate well with families of varied lifestyles, backgrounds and ethnicities.
• Experience in cultural diversity.
• Ability to assess family's strengths and weaknesses.
• Ability to recognize signs of abuse/neglect.
• Ability to participate as a member of a team, including collaboration, cross-training, and
mutual assistance.
• Participate in ongoing Professional Development Training. Training must be relevant to
position.
• Ability to work independently with high initiative.
• Ability to travel throughout the state and provide own transportation as requested by the
Supervisor.

Language Skills:

Ability to communicate clearly. Ability to listen and perceive need. Ability to work with people
from diverse backgrounds non-judgmentally. Ability to effectively present and represent LSSSW and the program's needs to religious and community groups as well as others in the social
services community. Fluent in English, both spoken and written; bilingual ability in one of the
predominant languages of the local client base is preferred.

Mathematical Skills:

Good ability to calculate figures.

Reasoning Abilities:

Ability to define problems, collect data, evaluate information, draw conclusions, and take
appropriate action based on this information. Ability and confidence to make decisions when
appropriate and when to solicit guidance from the Program Manager.

Physical Demands/Work Environment:

The physical demands and work environment characteristics here are representative of those that
must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the
essential functions.
• While performing the duties of this job, the employee may be required to sit or stand for
long periods of time.
• The employee frequently is required to use hands to hold objects and operate office
equipment.
• The employee is required to be able to listen and communicate effectively.
• The employee may be required to occasionally lift and/or move up to 25 pounds.
• The noise level in the work environment varies with the activity level of the facility.
• Maintain valid AZ Driver License, vehicle insurance and reliable transportation.
• Ability to work within the mission of LSS-SW.

All positions at Lutheran Social Services of the Southwest require a background check.

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