Maya Hotels | 8632 Wilkinson Blvd, Charlotte, NC 28214

We are always looking for people who have a heart for service to join our company. Maya Hotels owns and operates great brands from Hilton, Marriott, & IHG. We understand that creating a desired employee experience is key to helping us deliver exceptional guest experiences and become an employer of choice. We believe that if you take care of your employees, they will in turn take care of your customers and guests.
 
 Job Overview:
Oversee Human Resources programs, including recruiting/employment, compensation, benefits, employee relations, recognition programs, and training programs, to ensure policy compliance for hotel team members. Build and promote a positive team culture while ensuring our guests’ experience is unique and brings the brand to life. Coach and counsel General Managers and leadership team on all people-related issues.

Role and Responsibilities

Financial Returns: 

• Verify the calculation of the monthly premium statements for all group insurance policies and maintain statistical data relative to premiums, claims, and costs. Resolve administrative problems with the carrier representatives.
• Review and ensure eligible employees are offered Cobra upon termination.
• Assist the Vice President in obtaining statistics and information in the renewal process of any health, life, and retirement plans that benefit the company.

People: 

• Plan and execute community events.
• Administer various employee benefits programs, such as group health, dental and vision, accident and disability, life insurance, 401(k), and wellness benefits.
• Assist with conducting benefits orientation and explain the benefits self-enrollment system.
• Maintain employee benefits filing systems and ensure benefits are entered appropriately in the payroll system for payroll deduction.
• Assist employees with health, dental, life, and other related benefit claims.
• Assist in completing benefits reporting requirements.
• Post jobs, review resumes, screen candidates, schedule interviews, and assist with offer extension and onboarding
• Develop and implement talent acquisition strategies to achieve appropriate sourcing, evaluation and selection of qualified and diverse talent.
• Research and investigate all workplace issues to discover facts, identify potential risks to the hotel or company, and facilitate resolution through your employee relations programs
• Onboarding new hires, verifying all new hire paperwork and processes are completed.
• Manage labor relations and represent the hotel in grievances, mediations, arbitrations, and contract negotiations.
• Terminating employees in ADP.
• Responsible for administrative duties for the Maya Support Center.

Guest Experience: 

• Greet and welcome all guests as they enter the Maya Support Center.
• Be attentive to visitor needs.
• Maintain confidentiality of guest information and people.

Responsible Business: 

• Maintain a professional and high-quality service-oriented environment at all times.
• Uniform and personal appearance are kept clean and professional and are in accordance with Maya Hotels Grooming Policy. A smile is considered part of the uniform.
• Comply with Maya Hotel’s policies, procedures, and Code of Ethics.
• Promote a safe working environment.
• Practice safe working habits, including bending and lifting appropriately to avoid injury, reporting hazards, appropriate set of cleaning chemicals, and working to minimize tripping and falling hazards.
• Prioritize and organize. 
• Be a clear thinker, remaining calm and resolving problems using good judgment. 

Experience: 

• A minimum of three years of combined general Human Resources and supervisory experience. 
• In-depth knowledge of state and federal employment and wage and hour laws. 
• Proficiency in managing various employee benefit programs, including worker's compensation and FMLA.
• Previous experience in managing safety initiatives and ensuring OSHA.
• A minimum of two years of recruiting and sourcing experience.

Education and Skill: 

• High School diploma or equivalent required
• Four-year college degree in a related field is preferred
• Certification in Human Resources such as SHRM-CP, SHRM-SCP, PHR, or SPHR preferred
• Proficient in Microsoft Excel, including advanced functions, pivot tables, etc.
• Bilingual (English/Spanish) preferred, not required 

 
 
 THIS JOB DESCRIPTION IN NO WAY STATES OR IMPLIES THAT THESE ARE THE ONLY DUTIES TO BE PERFORMED BY THE EMPLOYEE OCCUPYING THIS POSITION. EMPLOYEES WILL BE REQUIRED TO PERFORM ANY OTHER JOB-RELATED DUTIES ASSIGNED BY THEIR SUPERVISOR. MAY ALSO SERVE AS MANAGER-ON-DUTY.