Job Reference Number: 18668
Employment Type: Full-Time, Remote
Segment: Elior Corporate

Brand: Elior North America Corporate
State: North Carolina (US-NC)

The Role at a glance:

As a Human Resources Coordinator, you will provide HR support while fostering a healthy, efficient, and positive workplace by ensuring that HR processes/procedures are executed consistently and seamlessly. In this role you will provide “Level 1” HR support for Operations Leaders across Elior’s 5 segments. You are responsible for supporting reporting, projects, programs and initiatives related to Framework (HRIS system), Payroll, Employee Relations, Leaves of Absence, etc.

This is a support position, and we need an individual who enjoys supporting data, reporting, payroll, and able to interpret and explain our policies.

What you'll be doing:

• Working in the HR ticketing system (Zen Desk) to quickly and efficiently respond to employee and manager questions
• Seeking ways to improve and document HR process, transactions and outcomes
• Conducting initial investigations of level 1 Employee Relations issues and HR based transactional issues
• Maintain open communication channels with hourly employees to resolve pay related issues
• Assist site leaders with Kronos and pay related transactions
• Working with Framework (HRIS system) to assist managers and employees with transactions, including manager and employee self-service
• Support the leave of absence processing including leave administration and accommodations under the Americans with Disabilities Act
• Organizational Charts Maintenance
• File management
• Managing unemployment claims

What we're looking for:

Must Haves:

• 2-4 years of HR experience
• Excellent customer service experience
• Ability to communicate effectively both verbally and in writing
• Ability to establish and maintain effective working relationships
• Experience in interpreting and communicating policies
• Experience in supporting employee payroll questions
• Proficient in Microsoft Suite including Excel – pivot tables, vlookup, etc.
• Travel: minimal for open enrollment, business needs, training (less than 10%)

Nice-to-haves:

• Experience working with Success Factors (SAP) modules (e.g., Employee Central, Onboarding, etc.)
• Experience with a ticketing system (Zendesk preferred)
• Experience with Leave of Absences

Where you'll be working:

This position is remote and can be based anywhere in the US.

Our Benefits:

• Medical (FT Employees)
• Dental
• Vision
• Voluntary UNUM offering for Accident, Critical Illness and Hospital Indemnity
• Discount Program
• Commuter Benefits (Parking and Transit)
• EAP
• 401k
• Sick Time
• Holiday Pay (9 paid holidays)
• Tuition Reimbursement (FT Employees)
• Paid Time Off

About Elior North America:

Elior North America is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. We are committed to diversity and encourage applications from people of all backgrounds and abilities. We take pride in supporting the development of our employees and their skills at all levels and in fostering an environment of growth.

At Elior North America, we are committed to offering growth and advancement opportunities for all of our employees. The valuable skills and experience you’ve gained with Elior will propel you further in your career, whether with our corporate office or one of our brand segments.

Disclaimer: This job description can be revised by management as needed.