SUMMARY: While delivering innovative solutions, exceptional service and trusted results, the Program Managerprovides strategic, fiscal and operational leadership of workforce related programs. The Program Manager plays a lead role in stand-up of a new program to achieve sustainable employment in the Baltimore Area. The Program Manager maintains overall responsibility for meeting/exceeding program performance goals, quality of service expectations, and contractual commitments.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Direct workforce services to enable the delivery system to be consistent with plans.
• Achieve program goals related to work participation, job readiness, occupational skills attainment, and successful employment outcomes, ensuring compliance with all local, state, federal laws, rules, and regulations.
• Participate in the recruitment, interviewing, hiring and training of all staff, including an initial team of 6 staff members.
• Provide supervision and oversight all staff.
• Lead staff development efforts and continuing professional development initiatives.
• Evaluate assigned employee performance, prepare performance appraisals, recommend, and document disciplinary action.
• Develop program operating procedures and secure operation resources, including shared space, equipment, and supplies.
• Establish and maintain positive working relationships with funders, employers, state and local partners, organizations, and businesses in the community.
• Orchestrate community events such as in-person and virtual job fairs 
• Represent KRA at conferences, community events, board meetings, and via podcasts and social media.
• Oversee overall financial management for assigned projects/contracts.
• Develop reporting templates to track federal and state performance outcomes as well as program goals and achievements, and produce and submit reports, as required.
• Supervise internal and external audits.
• Perform other related duties as required and directed.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. 

CORE COMPETENCIES:

• Superior communication skills — oral and written.
• Excellent interpersonal, conflict resolution, coaching, mentoring and leadership skills.
• Excellent project management, customer service, and organizational skills.
• Ability to effectively manage remote employees.
• Ability to professionally adjust to unforeseen circumstances or programmatic changes.
• Ability to cultivate and manage high quality stakeholder relationships and demonstrated ability to work with a diverse workforce.
• Ability to function at a high level of discretion and confidentiality. 
• Must be a self-starter and committed to completing tasks timely, which may include working additional hours and/or over the weekend as needed.
• Travel approximately 20-40% time.

EDUCATION and/or EXPERIENCE:

• Bachelor’s degree in business administration, public administration, behavioral science or related field from an accredited college or university; Master’s degree strongly preferred.
• At least five years of workforce development, operations of employment and training programs required. 
• At least five years of supervisory experience required.
• Demonstrated ability to manage and operate an effective adult learning, workforce development, or employment placement business.
• Demonstrated competencies in communication, strategic planning, problem solving, financial management and team leadership.
• Experience working with adults in the workforce system and those disconnected from services.

OTHER SKILLS AND ABILITIES: Personal computer literacy required, including effective use of the Internet, e-mail, video conferencing (Zoom, Teams) and Microsoft Office (Word, Excel, PowerPoint and Outlook). Ability to learn and efficiently utilize various case management and program management software.

PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to walk, sit, talk and hear. The employee must occasionally lift and/or move up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

WORK ENVIRONMENT: The noise level in the work environment is usually moderate.