Overview

The Housing Program Manager is responsible for the administrative support functions that help clients find and maintain their housing stability and their health. The Manager works to ensure positive landlord relationships, a high functioning representative payee program and strong peer support for supportive housing clients. The role creates and maintains programmatic reports and metrics to ensure high quality and timely service delivery. The Manager supervises four positions and has a “dotted line” of supervision to the Representative Payee Clerk.

Key Role Responsibilities

• Supervises the Lead Peer Recovery Specialist, Housing Program Assistants and Specialist staff, including management of their schedules. Sets, models and reinforces clear expectations, monitors outcomes, creates a culture of open communication, and helps team members solve complex problems through individual supervision. Drives accountability through the delivery of high quality care and accurately and timely documentation of all interventions and encounters according to agency policy.

• Demonstrates positive regard and respect for clients through speech and actions, utilizing a client-centered, non-judgmental, trauma informed and responsive approach.

• Provides programmatic oversight for the SOAR Housing First program and the peer recovery services provided to clients of the program. Provides peer recovery services for a small caseload of the program’s clients.

• Serves as subject-matter expert for the housing placement and retention life cycle. This includes cultivating landlord relationships, providing tenancy education for clients, coordinating apartment searches with team members, providing assistance for annual re-certifications and inspections, and coordinating exit interviews. Provides housing identification and relocation guidance to therapist case managers and peer staff.

• Assists the Director of Housing Services to design and implement processes and systems to effectively track and trend required metrics for housing inspections, lease signings, certifications, relocations and sentinel events.

• Partners with the Accounting Manager to provide day-to-day oversight of the representative payee program. Ensures that rental subsidy and utility payments requests are accurate and submitted monthly for approval and processing. Completes monthly check requests and submits to accounts payable in a timely manner to facilitate on-time rent and subsidy payments. Investigates and resolves rent discrepancies and communicates updates and corrections to landlords and external partners.

• Collaborates with the Director of Compliance for data collection and reporting required by funders. Assists the Director of Housing Services to develop and monitor grants and other financial initiatives.

• Completes documentation within the electronic health record in a manner that is easy to understand and in accordance with established formats and required timeframes.

Key Agency Responsibilities

In addition to role responsibilities, every staff member has the following responsibilities as a part of their employment:

• Models and reinforces the core values of dignity, authenticity, hope, justice, passion and balance

• Actively participates in performance improvement and advocacy activities that support the mission

• Protects clients’ personal health information by maintaining compliance with HIPAA and other relevant health care-related IT security regulations

• Performs other duties on an as-needed basis

Knowledge, Experience and Skills

Formal Education and Training

• Associates degree required. Bachelor’s degree in the human services or related field preferred.

• Personal vehicle that can be used during business hours and valid Maryland driver’s license required

• Certified Peer Recovery Specialist preferred

Experience

• Four years of direct service experience in a health care or human services setting