Overview

This role supervises a team of Housing Services Program Assistants, ensures accurate data entry, and assists clients with complex paperwork processes. The Lead supervises Program Assistants and works with the Program Manager to oversee daily administrative functions and performance improvement activities.

Key Role Responsibilities

• Sets clear expectations, creates a culture of open communication and helps team members solve complex problems through individual supervision and team meetings. Motivates and engages staff, fostering a professional and collaborative environment

• Completes all duties of the Housing Program Assistant
• Completes file audits on a routine basis and assists with preparing electronic health record charts for grant monitoring
• Collaborates with the Housing Services Program Manager to ensure staff are meeting department goals, and complying with state, federal and all regulatory standards
• Manages special projects that increases access to household items, furniture, and food
• Serves as the back-up for the Representative Payee Clerk and ensures cross-training of program assistants

Key Agency Responsibilities

In addition to role responsibilities, every staff member has the following responsibilities as a part of their employment:

• Models and reinforces the core values of dignity, authenticity, hope, justice, passion and balance
• Actively participates in performance improvement and advocacy activities that support the mission
• Protects clients’ personal health information by maintaining compliance with HIPAA and other relevant health care-related IT security regulations
• Performs other duties on an as-needed basis

Knowledge, Experience and Skills

Formal Education and Training

• High school diploma or GED is required
• Associate degree preferred; relevant work experience may be substituted

• Valid Driver’s license, access to a personal vehicle during work hours and clean driving record

Experience

• Three years of experience in an office setting
• Three years of experience with data collection and/or bookkeeping
• One year of supervisory or leadership experience preferred
• Experience working with people who are experiencing homelessness or from low-income backgrounds
• Proficiency with automated systems and willingness and ability to learn new software packages
• Experience with Microsoft Office Suite, proficiency with Microsoft Excel and Word

Skills

• Willingness to adopt Harm Reduction and Housing First principles and apply them to work with clients
• Able to describe how they support and uplift BIPOC and TGNC individuals and communities in their work
• Demonstrates interpersonal skills necessary to engage clients and promote positive relationships with other community agencies and providers
• Strong organizational skills and great attention to detail
• Ability to work independently, with initiative and handle multiple priorities and tasks
• Strong customer service, with the ability to clearly communicate verbally and in writing
• Demonstrates personal integrity and has ability to maintain confidentiality
• Capacity to tolerate frequent interruptions and work as part of an interdisciplinary team
• Approaches change with a positive, flexible, open-minded attitude