Do you have the ability to motivate, champions support and lead by example in a positive and of service manner? Are you an individual who is thorough, meets goals promptly and enjoys working within a team environment? Do you want to be effective in the community where you work? If you answered “YES” then The Arc Baltimore is a perfect fit for you!

We are actively recruiting for Day Services Program Assistant. This position will manage iCM Attendance and CareTracker accuracy, quality of documentation and compliance. Assists the Center Manager to ensure the efficiency and quality operation of the program.

Why choose The Arc Baltimore?

• Competitive Wages, Day Services Program Assistant
• Schedule Monday-Friday, 8:00am-4:00pm
• Vacation, Sick and Holiday (8) Pay
• 403(b) Plan & 403(b) Matching
• Medical, Dental, Vision, STD, Flex-Spending
• Employer Paid (Life, Accidental, and LTD Insurance)
• Flexible work/life balance

What you'll be doing:

• Monitor attendance and CareTracker entries daily to ensure accuracy, quality of documentation and compliance. Coordinates with center staff and/or other departments to ensure accuracy and prompt billing. Alerts the Center Manager of inaccurate or missing services and/or units in iCM or Person-Centered Plans so issues with billing or compliance can be resolved.
• Be the lead trainer in-center on iCM attendance and CareTracker for new hires and existing staff.
• Assist the Center Manager with overall center operations, including compliance with The Arc Baltimore’s policies and procedures, DDA regulations, OHCQ and QIO audits, quality implementation of people’s Person-Centered Plans, etc., as assigned by the Center Manager.
• Support the Center Manager with daily programmatic functions as needed, such as Management of Funds, PCP Trainings, Daily Mileage Logs, and vehicle maintenance, etc.
• Assist with staff supervision and guidance as designated by the Center Manager and when the Center Manager is on vacation/leave.
• Drive an agency or personal vehicle, as appropriate, for agency related business.
• Attend all on and off-site meetings, as required.
• The responsibilities of this position may evolve to support the needs of the program.

Education & Experience

• High School Diploma is required, Associate’s degree preferred.
• Must be proficient in iCM and have excellent communication skills. Knowledge of Microsoft Office required.
• Two years of experience working with people with intellectual/developmental disabilities.
• Experience working in a day center and/or supervisory experience preferred.

Working Conditions:

• Valid Maryland driver’s license and clean driving record required. Eligible to drive own vehicle or agency vehicle.
• Flexibility with schedule is required, as necessary; however, working during program hours of operation is the standard expectation.