Shift: 40 hrs.; Monday – Friday; On-call commitments

The Program Manager is accountable for the overall administrative and clinical supervision, training, and support within their Care Coordination teams, serving children, youth, and adolescents. The Program Manager will drive continuous quality improvement activities including review, implementation, and monitoring of policies, procedures, and evidence-based best practices. Regularly collaborates with colleagues across organizational departments and teams for consistency and continuity of provided services. The program manager will engage in the following activities, including but not limited to: strategize, implement, and maintain program initiatives that adhere to organizational objectives; Develop program assessment protocols for evaluation and improvement; Maintain organizational standards of satisfaction, quality, and performance; Oversee all program staff, ensuring program goals are reached; Manage budget and funding channels for maximum productivity.

• Work closely with department head, cross-functional teams, and the local behavioral health authority to develop the scope, deliverables, required resources, work plan, budget, and quality improvement plans.
• Manage all aspects of the program, including staff and functions associated with meeting programmatic deliverables and ensuring programmatic compliance.
• Develop and manage budget for projects and be accountable for delivering against established business goals/objectives.
• Work with other program managers to identify risks and opportunities across multiple projects within the department.
• Analyze, evaluate, and overcome program risks, and produce program reports for senior leaders and stakeholders.
• Ensure that the program and staff are trained in trauma-informed care principles and that all interventions and therapeutic engagements comply with evidence-based and leading practices within Maryland regarding children, youth, and adolescents.
• Ensure that all staff are trained in the appropriate modalities and that each staff receives ongoing supervision and support, including but not limited to developing work plans, performance goals, engaging in corrective action, and supporting efforts towards a healthy, high-performing work environment.
• All tasks, projects, and/or duties as assigned and authorized, as determined by Direct Supervisor (or other appropriate leaders).

Education: Master’s Degree in Social Work, Professional Counseling, Psychology, Nursing, or Medicine, Required

Credentials: Licensed as a LCSW-C or LCPC

Experience: Three years’ experience in a mental health supervisory/management role, Required;

5-7 years’ experience working with children and youth with mental health or co-occurring disorders, Required

Additional: Valid and unrestricted driver’s license, Required

Proficiency with Microsoft Office Suite Products, Required

Proficiency and familiarity with EHR/EMR systems, Preferred

BLS/CPR Certification, Preferred

Mental Health First Aid Certification, Preferred

Physical Demands: Prolonged periods of sitting at a desk or computer workstation.

Prolonged periods of standing, bending, and reaching.

Must be able to lift weights up to 50 pounds at times.

Psycho-Social Demands: Seeks guidance / help proactively to support safety and quality care.

Demonstrates skill of distress-tolerance to maintain calm and safety.

Models positive regard with all members of the community of care.

Establishes and maintains interpersonal boundaries.

Maintains personal and situational awareness through self-reflection.

Practices ethical, evidence-based, and person-first decision-making.