Job Summary

The Account Manager serves as the primary point of contact for any and all matters specific to assigned accounts. The Account Manager is responsible for developing strong relationships with customers, connecting with key business executives and stakeholders, and identifying new business opportunities among existing customers.

Summary of Essential Job Functions/Responsibilities

• Process timely and accurate orders in accordance with customer needs

• Build and maintain strong, long-term client relationships

• Develop trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors

• Negotiate contracts and close agreements to maximize profits

• Develop new business with existing customers and/or identify areas of improvement to meet sales quotas

• Collaborate with sales team to identify and grow opportunities within territory

• Maintain ongoing knowledge of plan workload, stock levels, current market, contract process and deliver schedules to provide accurate information to the customers

• Develop and maintain good working knowledge of end user applications of assigned

• metal products to maximize sales potential to meet customer needs

• Coordinate with management to assure optimum lead-time and inventory levels

• Identify any aged/obsolete inventory with suggested disposition

• Prepare monthly reports on account status

• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders

• Ensure conformance to Corporate mill claim policy

• Advise management of challenging customer requests and escalate issues as needed

• Coordinate appointments with vendors and operational staff to minimize production time for material inspections at plants and ensure successful resolution of claims

• Supply data, facts, etc to improve quality control

• Other related duties as assigned

Preferred Education and/or Experience 

• Problem-solving and analytical skills to interpret sales performance and market trends

• Results driven individual with high performance standards of themselves and others; with the ability to motivate and lead the sales team

• Bachelor’s degree in marketing, business administration, sales or related field or Associate’s degree with equivalent relevant work experience 

• Previous work experience in sales, management, account management, or relevant experience

• Basic computer skills and experience with Microsoft Office Suite

• Strong verbal and written communication skills

• Excellent listening, negotiation, and presentation skills

• Customer service oriented

• Ability to multi-task and manage multiple customer accounts