The Merchant Onboarding Specialist is the primary owner of the end-to-end merchant services account process, responsible for ensuring the accuracy and completeness of all required merchant account setup documentation in preparation for the fraud, compliance, and credit risk reviews by merchant services processor. The ideal candidate should have a solid understanding of payments underwriting processes, financial risk behaviors and patterns, and cr...
Title. Software Engineer. . Job Description. . Design solutions and enhance existing features of the enterprise platform from inception to implementation. Collaborate with functional and cross-functional teams in an agile environment to meet development initiatives based on organizational needs. Assist in leading projects and overseeing a team of seasoned software developers. Demonstrate a pragmatic approach to software development process where ...
Summary / Objective. The Implementation Specialist will be responsible for collaborating with cross-functional teams to drive implementations forward and adhere to deliverable deadlines. This position serves as the key resource for clients during the implementation process. Essential Functions / Responsibilities. Serve as primary point of contact / driver for project completion with existing customers through implementation. Establish processes /...
Summary/Objective. The Paymentus Financial Operations Team is responsible for the overall planning, design, execution, and measurement of all money movement processes that support the successful execution of the end-to-end Paymentus Client ("Biller") Relationship Experience. The Sr. Financial Analyst will perform standard accounting functions, such as balancing posted electronic payment transactions against deposit reporting from respective merch...
Customer Success Engineer. Classification: Exempt. Summary/Objective. The primary role of a customer success engineer is to provide technical support through advanced troubleshooting, root cause analysis, and code fixes for the Paymentus application. The role requires interfacing with both internal and external clients by email and phone. Essential Functions/ Responsibilities. Handle cases raised by customers and internal teams for issues with th...
Essential Functions/ Responsibilities. Maintain regular contact with existing customers through implementation. Establish processes/procedures to manage customer portfolio activity. Become a product expert, with strong understanding in configurations and data integration. Work cross functionally internally to solve configuration challenges. Be proactive with issue resolution. Strong understanding of web-based applications, api's, and data integra...
Customer Service – Job Description. Summary/Objective. The. Customer Service Representative. is a role that requires the agent to be available on a queue to answer calls and respond to customer inquiries, including but not limited to: payment processing, payment information inquiries, troubleshooting technical issues, etc. Essential Functions/ Responsibilities. Process payments for our client's mutual customers (Inbound and Outbound). Regular and...
Summary/Objective. The Compliance Analyst will be responsible for collaborating with the Paymentus Corporate Compliance team to achieve varying compliance requirements, including client due diligence, transaction monitoring, vendor management, and other compliance tasks as needed. Essential Functions/Responsibilities. Administers the daily management of BSA/AML/OFAC compliance programs. Monitors transactional activity for unusual activity and pat...
Summary/Objective. The Office Manager will organize and coordinate office administration and procedures, in order to ensure organizational effectiveness, efficiency and safety. The Office Manager is responsible for developing intra-office communication protocols, streamlining administrative procedures, and inventory control. Energetic professional who doesn’t mind wearing multiple hats. Experienced in handling a wide range of administrative and e...
Job Description. Paymentus is the leader in electronic billing and payments. We are currently looking for a skilled and motivated individual to fill the role of Digital Marketing Designer and Developer. In this role, you will provide management and oversight of our website, along with creating digital assets and managing our SEO efforts to enhance our overall brand, drive the digital experience and accelerate online engagement. . The ideal candid...
The right candidate for this role will have 5 years’ experience in investigations and possess a deep understanding of fraud typologies, and fraud modelling, as well as a familiarity with various technology platforms, reporting systems, compliance frameworks and case management. Responsibilities. Reviewing and investigating reports of suspected fraudulent activity. Remediating and correcting activity this is deemed fraudulent. Identify risk factor...
. Summary/Objective. The human resource generalist is responsible for performing HR-related duties on a professional level and works closely with senior HR management in supporting designated geographic regions. This position carries out responsibilities in the following functional areas: benefits administration, employee relations, training, performance management, onboarding, policy implementation, recruitment/employment, affirmative action and...
