Sr. Technical Implementation Project Manager

Summary/Objective

Paymentus Holdings, Inc. is a leading provider of cloud-based bill payment technology and solutions. Founded in 2004 and headquartered in Charlotte, North Carolina, we offer electronic bill presentment, payment services, customer communication, and self-service revenue management across diverse industries including utilities, financial services, insurance, healthcare, telecommunications, and government sectors. Our innovative solutions have positioned us as a key player in the fintech industry.

Position Overview: We're seeking an experienced Technical Project Manager to join our innovative team. The ideal candidate will have a strong background in payment processing methodologies, including emerging methods like cryptocurrency and wallet-based payments. This role requires expertise in API technology and interfaces to connect our solutions with billers offering payment services to end consumers.

Essential Functions/ Responsibilities

• Lead technical projects from inception to completion, aligning with company goals and customer needs.
• A strong knowledge of business processes, IT systems, and solutions, while also being able to communicate complex software processes.
• Manages clients’ executive stakeholders to ensure project success.
• Lead discovery sessions with clients, as well as assist in both internal and external working sessions. Lead kickoff of project scope with internal stakeholders.
• Collaborate with cross-functional teams to design, develop, and implement payment solutions.
• Utilize Agile methodologies (Scrum/Kanban) to manage project timelines and deliverables.
• Monitor project progress, identify risks, and develop mitigation strategies.
• Maintain focus on customer experience, adapting to changing priorities in our fast-paced environment.
• Develop and maintain project reports and analytics to track KPIs and communicate progress to stakeholders.
• Establish and manage successful relationships with partners as assigned.
• Manages scope of expanded opportunities.
• Provide input and recommendations for improvements for the internal processes to provide efficiency and effectiveness.
• Assist other teams on implementations or projects as appropriate with management’s approval.
• Help report and maintain feature requests.
• Assist with product testing when necessary.
• PMP and/or Agile or Scrum certification is a plus

Supervisory Responsibility

• This position does not have any supervisory responsibility or direct reports.

Education and Experience

• 7-10 years of experience in payment processing or billing functions at consumer-driven companies.
• Candidates must exhibit experience in a client-facing role, leading a multi-position team, and implementing successful project plans with a focus on client support.
• Strong understanding of payment processing methodologies and emerging payment methods.
• Proficiency in API technology and integration with billing systems.
• Expertise in Agile methodologies and software development lifecycles.
• Proficiency in the following tools:
• Project Management: Jira, Trello, Confluence, Smartsheet
• Communication: Slack, Microsoft Teams, Zoom
• Experience with Salesforce is a plus.
• Self-directed with strong problem-solving skills and ability to work autonomously.
• Excellent communication skills and meticulous attention to detail.
• Strong stakeholder management skills. Candidates must demonstrate solid business background experience and experience in implementations, alongside excellent professional written and verbal communication skills while communicating with client managers, directors, and VPs.
• Strong interpersonal skills, core values, including a positive attitude, balance, creativity, determination, and teamwork are vital.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers and smartphones.

Physical Demands

Prolonged periods of sitting at a desk and working on a computer. Must be able to lift 15 pounds at times. Must be able to travel.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, during normal business hours. Occasional evening and weekend work may be required as job duties demand.

Travel

Travel requirement is up to 20%; however, requirements may be greater or less than during certain periods of the year.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EEO Statement

Paymentus is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to actual or perceived race, creed, color, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, national origin, ancestry, citizenship status, religion, marital status, physical or mental disability, military service or veteran status, genetic information, protected medical condition as defined by applicable state or local law, genetic information, or any other classification protected by applicable federal, state, and local laws and ordinances. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, access to facilities and programs and general treatment during employment.

Reasonable Accommodation

Paymentus recognizes and supports its obligation to endeavor to accommodate job applicants and employees with known physical or mental disabilities who are able to perform the essential functions of the position, with or without reasonable accommodation. Paymentus will endeavor to provide reasonable accommodations to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so would impose an undue hardship on the Company or pose a direct threat of substantial harm to the employee or others.

An applicant or employee who believes he or she needs a reasonable accommodation of a disability should discuss the need for possible accommodation with the Human Resources Department, or his or her direct supervisor.