Essential Functions/ Responsibilities. Process payments for our client's mutual customers (Inbound and Outbound). Assist customers by explaining procedures, answering questions, and providing relative information in a professional business manner. Follow call center scripts and processes when handling different topics. Work collaboratively with Customer Service, Operations, Marketing, and Sales to improve client satisfaction. Be available to work...
Essential Functions/. Responsibilities. Responds to Customer requests for reporting. Work with Accounting to answer inbound customer billing questions/provide billing reports. Works with Finovera team on any troubleshooting escalations. Identify if billers requested are supported by Finovera. Determine if biller should be added based on success & MFA rates and if so, work with Banking & Fintech DEV to enable for ebills and/or AutoPay on Paymentus...
Essential Functions/. Responsibilities. Responds to Customer requests for reporting. Work with Accounting to answer inbound customer billing questions/provide billing reports. Works with Finovera team on any troubleshooting escalations. Identify if billers requested are supported by Finovera. Determine if biller should be added based on success & MFA rates and if so, work with Banking & Fintech DEV to enable for ebills and/or AutoPay on Paymentus...
