Account Manager (AM) – (Charlotte, NC)

Company Summary:

Phigenics provides independent expert guidance and advanced technologies to our clients to improve the efficiency, effectiveness, and overall safety of water systems. Our clients include a diverse mix of industry leaders in healthcare, hospitality, government, higher education, retail, and manufacturing facilities. Phigenics does not sell water treatment chemicals and is not biased toward any treatment technology or supplier.

Position Summary:

The Southeast Region Account Manager (AM) is responsible for supporting the Regional Manager (RM) and the rest of the Southeast Team to identify and acquire new clients throughout the greater Charlotte, NC area, to support all existing Southeast Region client operations, and to ensure sales, revenue, forecasting, internal operations, and customer satisfaction goals are met. The AM will have experience in successfully providing reliable, accurate, and organized customer account management, water management programs and documentation, sample collection and equipment maintenance services and engaging with customers knowledgeably and professionally. The AM must professionally manage client accounts, respond quickly to client needs and issues, solve complex problems, accurately maintain client data, and successfully maintain client relationships. This is a fully remote work position with a preferred location of Charlotte, NC.

Responsibilities:

Sales

• Maintain and expand existing customer relationships and accounts
• Identify and conduct sales calls and develop relationships with potential clients
• Provide sales forecasts
• Present proposals to potential and existing clients
• Conduct annual business review meetings
• Differentiate and relate Phigenics services within a client account and with competitors
• Understand, explain and exhibit Phigenics Purpose, Values, and Strategy

Technical – Contracts / Procurement

• Understand building water systems and infrastructure
• Understand water chemistry
• Be able to explain to potential clients how they may obtain Phigenics services
• Assist in the development of Water Management Programs (for safety and efficiency)
• Be able to explain how Phigenics equipment can meet clients’ requirements
• Understand procurement processes
• Read, understand, and implement contract requirements

• Manage and provide water management consulting, testing, and equipment services
• Facilitate Water Management Team meetings
• Collect, assimilate, and analyze data in order to facilitate and document WMT meetings, WMP changes, and client decisions and provide recommendations on remediation, corrective actions, and WMP adjustments.
• Manage sample collectors and equipment service technicians as required to deliver contracted services.

Knowledge, Skills, and Abilities:

• Understand building water systems, boiler systems, cooling towers / chiller systems, energy efficiency, utility engineering, and how to calculate ROIs
• Excellent verbal and written communication skills
• Strong people skills, including the ability to develop and maintain relationships with cross-functional team members.
• Excellent presentation and facilitation skills
• Ability to train and motivate other Phigenics employees as well as client personnel in sample collection and equipment service.
• Self-motivated and directed. “Can do” attitude.
• A demonstrated commitment to high professional ethical standards and a diverse workplace
• Ability to adapt to a fast paced continually changing business and work environment while managing multiple priorities.
• Understand and use MS Office, Gmail, Hubspot, and various Google applications.

Training and Experience:

• Bachelor’s degree required in engineering or the sciences. Chemical engineering, mechanical engineering, environmental engineering, chemistry, biochemistry, or microbiology preferred.
• 2 – 5 years of job experience preferred; water-related experience in facilities, engineering, or the sciences. Customer and/or sales experience is preferred.
• The position requires successful completion of a 90-day training course that includes fieldwork and online self-study.

Work Environment / Travel:

The position requires traveling to client sites in North Carolina (with a focus on Charlotte, NC), leading water management team meetings, servicing equipment, and collecting water samples. Some overnight travel will be involved. The majority of travel is within a 1.5 hour radius. Occasional travel up to a 3 hour radius may be required. Dress is normally a coat and tie or female equivalent. Wearing PPE is sometimes required. The position often requires a great deal of walking around client sites, may include climbing stairs or ladders, and may require lifting up to 25 pounds.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Phigenics LLC is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alien status, age or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, arrest record, or any other characteristic protected by applicable federal, state, or local laws. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.