14 Service Desk Analyst Jobs in Las Vegas, NV
IT Avalon is Hiring a Service Desk Analyst Near Las Vegas, NV
Job Details
Responsibilities:
- First Line Support: Serve as the initial point of contact for all IT-related inquiries and issues, including hardware, software, network, and system access issues. Provide timely and accurate resolution or escalation of incidents and service requests.
- Incident Management: Log all incoming incidents and service requests in the ticketing system, ensuring thorough documentation of issues, troubleshooting steps, and resolutions. Monitor ticket queues and prioritize tasks based on urgency and impact to business operations.
- Technical Troubleshooting: Diagnose and resolve technical problems related to desktops, laptops, mobile devices, printers, and other hardware peripherals. Troubleshoot software applications, operating systems, and network connectivity issues to identify root causes and implement solutions.
- User Training and Support: Provide guidance and assistance to users on the proper use of IT systems, software applications, and tools. Offer training sessions, user guides, and self-help resources to empower users to resolve common issues independently.
- Remote Support: Utilize remote support tools to assist users located in different offices or remote locations. Troubleshoot issues remotely, perform system configurations, and install software updates as needed.
- Escalation Management: Escalate unresolved issues to appropriate support teams or third-party vendors, following established procedures and service level agreements (SLAs). Collaborate with other IT teams to ensure timely resolution of complex or escalated incidents.
- IT Asset Management: Maintain accurate records of IT assets, including hardware inventory, software licenses, and configuration details. Assist with asset procurement, deployment, and retirement processes as needed.
- Documentation and Knowledge Sharing: Document troubleshooting procedures, resolution steps, and best practices for future reference. Contribute to the knowledge base and share insights with colleagues to improve overall service delivery and efficiency.
- Strong knowledge of IT systems, hardware, software, and networking concepts.
- Familiarity with ITIL best practices and incident management processes.
- Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
- Customer-focused attitude with a passion for delivering high-quality service and support.
- Ability to work independently and collaboratively in a fast-paced environment.
Job Summary
Full Time
Business Services
$50k-62k (estimate)
05/09/2024
07/08/2024
itavalon.com
BRENTWOOD, CA
<25
2012
MORRIS MC DANIEL
<$5M
Business Services
Related Companies
The job skills required for Service Desk Analyst include Troubleshooting, Technical Support, Service Desk, Operating System, Networking, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Desk Analyst positions, which can be used as a reference in future career path planning. As a Service Desk Analyst, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Analyst. You can explore the career advancement for a Service Desk Analyst below and select your interested title to get hiring information.
If you are interested in becoming a Service Desk Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Desk Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Desk Analyst job description and responsibilities
Service desk analysts must perform multiple functions effectively and simultaneously.
03/07/2022: Long Beach, CA
Service desk analysts must also maintain support tracking systems.
03/25/2022: Florence, SC
Service desk analysts provide technical support to customers and employees.
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Service desk tools are software that enable the service desk analysts to operate more efficiently and effectively.
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A service desk analyst spends the majority of the day performing remote support.
04/11/2022: Scranton, PA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Desk Analyst jobs
Service desk analysts often use Microsoft Office applications such as Word and Excel, but they can also benefit from specific service desk software like Zen desk, HEAT, Fresh Service or Track IT.
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Customer service skills are the backbone of a successful business.
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Step 3: View the best colleges and universities for Service Desk Analyst.
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