Senior Service Desk Analyst. Job Category: Information Technology. Time Type: Full time. Minimum Clearance Required to Start: None. Employee Type: Regular. Percentage of Travel Required: None. Type of Travel: None. . CACI is seeking a Senior Service Desk Analyst to support an existing IT Service Desk team. As a Senior Service Desk Analyst, you will provide mid-level support to a team that receives and resolves 15,000 tickets month, in support of ...