Are you interested in joining a global team that sets the standard in tech innovation and exceptional customer engagement. Macquarie is looking for a dynamic individual ready to join our team as a Service Desk Support Analyst in Philadelphia. Your key responsibilities include. Act as a first point of contact for users striving towards first call resolution but able to escalate when needed. Deliver advanced hands-on and remote support for critical...
Service Desk Support Analyst. Philadelphia. Are you interested in joining a global team that sets the standard in tech innovation and exceptional customer engagement. Macquarie is looking for a dynamic individual ready to join our team as a Service Desk Support Analyst in Philadelphia. Your key responsibilities include. Act as a first point of contact for users striving towards first call resolution but able to escalate when needed. Deliver advan...
. The Service Desk Support Analyst is the first line of defense working directly with internal clients to identify, diagnose, and resolve both business and technical problems. We collaborate with teams across IT to improve and promote self-service solutions as well as generate and disseminate Global communication throughout the company. Incidents we are unable to resolve within 10 minutes we will detail the incidents and escalate it up to the app...
