Are you our next marketing maven? HAVEN Creative® is a communications consultancy. We call ourselves HAVEN Mavens. Being a Maven means we are passionate about our work, we have a thirst for learning, we want to create change, and we get sh!t done. Our goal is to impact one million lives and become a global leader in creating community inside and around organizations while remaining true to our core values: Getting it Right, Being Brave, and Having Your Back.

How? We help our clients strengthen communication across their entire organization to build tighter teams, tell impactful stories, and generate more success for their brands.

Community branding isn’t just what we do; it’s our commitment to positively impacting the lives of the people and the communities we serve. We have a motto at the HAVEN: to make mavens of our peers and partners. This motto means sharing knowledge, being considerate, and providing customer-centric solutions. We believe our work, providing economic development opportunities for communities, building awareness for nonprofits, and creating unstoppable team cultures, has a positive ripple effect. Each of these services aims to create better places for people to live, work, and thrive – a healthy community.

PURPOSE OF ROLE

A highly skilled Account Manager is needed to manage multiple client accounts within the organization. This position ensures on-time, on-budget, quality delivery of HAVEN products and services by overseeing the execution of client marketing campaigns. Success requires consultative, solutions-oriented sales and customer service skills, intense personal energy, and focused activity. A critical factor of achievement in this role is the ability and desire to think strategically and problem-solve. Candidate must be comfortable managing multiple accounts, mitigating risks, and selling to obtain new business or upgrade existing business.

RESPONSIBILITIES

• Manage client expectations and assume ownership of deadlines and deliverables to ensure that HAVEN delivers the required level of service
• Analyze needs of existing clients, identifying new services or changes to existing services
• Determine client needs and assign them to appropriate internal teams
• Manage regular meetings with clients to move projects forward
• Be resourceful and provide solutions to meet the needs of the client
• Coordinate and manage the efforts of subcontractors and vendors
• Communicate and collaborate with team members by participating in team meetings and creative strategy sessions
• Work with team to develop and execute strategies to support client’s marketing goals
• Report to team on status of projects in weekly team meetings
• Demonstrate a clear understanding of the client’s business and brand
• Practice and live our core values

SKILLS & QUALIFICATIONS

• 3 years of experience in marketing, account management, and project management (internships are applicable)
• Leadership, strong work ethic, ability to work independently and be productive without close supervision, self-motivated and team-oriented
• Confident, knowledgeable, and well-spoken, with an ability to interact and present to clients at all levels, including executive and C-level
• Able to identify key players in organizations and possess the ability to convert business issues into solutions
• Can take charge and thrive in uncharted territory or ambiguous circumstances
• Strong organizational skills with the ability to manage many projects at one time
• Sense of urgency and experience working with internal and external teams
• Resourceful, can think creatively with excellent problem-solving skills
• Previous customer service experience
• Excel, Word, Powerpoint, GSuite
• Hubspot experience is a plus
• Preferred college degree in Marketing, Advertising, Communications, Business

WHY CONSIDER HAVEN CREATIVE

• Paid Time Off
• IRA contribution
• Medical, dental, and vision insurance
• Professional development reimbursements

HAVEN is committed to a diverse and inclusive equal-opportunity employer. We believe that such an environment advances long-term professional growth, creates a robust business, and supports our mission of creating better communities for people to live and thrive. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, marital status, veteran status, sexual orientation, or any other protected status in accordance with applicable federal, state, and local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Pay: Starting at $55,000.00 per year consummate on experience

EEO Employer / Vet / Disabled

Job Type: Full-time

Pay: From $55,000.00 per year

Experience level:

• 2 years
• 3 years

Schedule:

• Monday to Friday

Ability to Relocate:

• Charlotte, NC 28203: Relocate before starting work (Required)

Work Location: Hybrid remote in Charlotte, NC 28203