Full-time position: Monday - Friday

Job Summary:

Works with a dynamic, customer-obsessed team to provide excellent service to customers and vendors. Responds to customer service and rate inquiries in a proactive manner in order to provide the highest level of service, ensuring total customer satisfaction.

Job Responsibilities:

• Determines all internal/external customer requests (i.e. billing problems, billing disputes, tracing problems, POD requests, or other administrative functions) are promptly and properly answered/resolved within 48 hours of receipt.
• Enters bookings into the system when called or emailed in from the customer.
• Prepare any special billing information requested.
• Investigates problems noted with customers, responds, and takes corrective action to avoid similar problems in the future.
• Investigates cubing discrepancies and determines who is correct then forwards the results of any "judgmental" situations with respect to its dock errors or changes for billing purposes to the Customer Service Manager for review and ultimate resolution should it exceed Supervisor authority.
• Recommends steps to strengthen procedures in any given area of Customer Service when the procedures in effect are noted to be inadequate or weak.
• Supplement training to sales and rate personnel (as assigned).

Preferred Qualifications

• 2 years of transportation
• 3 years of customer service
• Proven customer support experience
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multitask, prioritize and manage time effectively
• High school diploma; college degree preferred

In addition to the benefits package we're proud to offer the following:

• Annual merit reviews
• Annual Bonus (discretionary)
• 401(k) (Fidelity)
• 401(k) Company Contribution
• Free Medical insurance for employee
• Free Long-Term Disability insurance
• Free Employee assistance program
• Free Life insurance
• Paid time off (vacation & sick)
• Vision insurance
• FSA
• Voluntary Benefits (Hospital, Accident, Life, and Critical Illness)
• Milestone Years of Service Bonus

The Time is Now
DHX is proud of our values and encourages those who share in our aspirations to join our team. The strength of our organization is our employees, our Ohana, and we want our employees to grow and be a part of our journey. We value and support professional and personal growth, and look within to promote employees to elevate their skills and earning potential. We are committed to serving our customers and communities by going above and beyond to exceed expectations. We are customer-obsessed and passionate about working together to achieve and exceed our goals. Above all, we value our employees and embrace them as our Ohana!

Equal Employment Opportunity and Affirmative Action Policy:

It is the policy of DHX-Dependable Hawaiian Express ("DHX"), and its affiliates, to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law. This policy relates to all phases of employment, including, but not limited to, recruiting, employment, placement, promotion, transfer, demotion, reduction of workforce and termination, rates of pay or other forms of compensation, selection for training, the use of all facilities, and participation in all company-sponsored employee activities. Provisions in applicable laws providing for bona fide occupational qualifications, business necessity, or age limitations will be adhered to by the company where appropriate.

As part of the company's equal employment opportunity policy, DHX will also take affirmative action as called for by applicable laws and Executive Orders to ensure that minority group individuals, females, disabled veterans, recently separated veterans, other protected veterans, Armed Forces service medal veterans, and qualified disabled persons are introduced into our workforce and considered for promotional opportunities.

Employees and applicants shall not be subjected to harassment, intimidation, or any type of retaliation because they have (1) filed a complaint; (2) assisted or participated in an investigation, compliance review, hearing, or any other activity related to the administration of any federal, state or local law requiring equal employment opportunity; (3) opposed any act or practice made unlawful by any federal, state or local law requiring equal opportunity; or (4) exercised any other legal right protected by federal, state or local law requiring equal opportunity.

Job Type: Full-time

Pay: $22.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Experience:

• Customer Service and Rate Quoting: 2 years (Required)
• Freight Forward or Transportation Supply Chain: 2 years (Required)

Work Location: In person