Agency Description

San Francisco Community Health Center (formerly known as API Wellness) is a federally qualified health center that provides culturally competent, high quality medical care, health services, education, and outreach. We transform lives by advancing health, wellness and equality. We strengthen the well-being of and lead under-served communities—of all races, ethnicities, gender identities, sexual orientations, and immigration statuses—toward justice and health. Founded in 1987 as an all-volunteer, community-based response to the AIDS crisis in communities of color, we are an anchor-organization for San Francisco’s Tenderloin neighborhood, and we also lead regional, statewide, and national programming.

We believe that everyone deserves to be healthy and needs access to the highest quality health care.

Position Description:

The Shift Supervisor is responsible for general oversight and supervision of the day-to-day operations, programming, staffing, and client services at TBNC. The Shift Supervisor is part of the leadership team and is the central point of contact and responsible for responding to the needs of both staff and participants, in addition to support the team wherever needed and address escalated issues as they arise. The Shift Supervisor will take part in the shared work of a diverse, multi-disciplinary team to provide a nurturing, welcoming and safe place for people to shelter and explore options for permanent housing.

Essential Functions:

• Strong professional and polite behavior towards clients and staff
• Strong boundaries with guests and staff
• Ensure staff are on-site and equipped to provide the best service to program clients and ensure consistent provision of services.
• Create a safe and welcoming environment for clients, dealing with day to day situations that may pop up; escalating serious issues to Site Director
• Provide guidance, leadership, and consultation to staff with the support of the Director
• Participate in the implementation of the policies and procedures of TBNC.
• Participate in shift meetings.
• Complete daily shift reports and communicate with Leadership team of any incident immediately
• Attend shifts on time and be reliable
• Work with extreme integrity – doing the right things when no one is watching
• Regularly meet with staff and participants to address any disciplinary actions and accountability to ensure a trauma informed client experience
• Ensure that TBNC staff are familiar and up-to-date on trainings and understand and adhere to TBNC policy manual.
• De-escalate crisis situations and make decisions under pressure.
• Multi-task and remain focused in a fast-paced environment.
• Work on weekends and/or holidays as needed.
• Other duties as assigned

Minimum Qualifications:

• Bachelor’s degree in related field. A combination of experience and education will be considered.
• At least one year of experience working with people of different racial and ethnic backgrounds, genders identities, sexual orientations, people who use substances, including injection drugs, those experiencing homelessness, people with mental health challenges, people with disabilities, and people living with HIV/AIDS and/or Hepatitis C
• Comfortable and culturally competent in working with LGBTQ communities
• Ability to maintain confidentiality and privacy of persons, documents, data, and communications.
• Excellent written and verbal communications skills in English.
• Experience working in interdisciplinary teams.
• Demonstrated reliability and good interpersonal, organizational, verbal, written communication skills in English. Must be able to handle multiple tasks and have ability to work professionally and ethically within multi-racial and multicultural settings.
• Be able to provide customer service in an effective, courteous and friendly manner and meet the needs of diverse clientele.
• Some evening and weekend hours required.
• Fully vaccinated against COVID-19, complete with booster shot(s) and able to show proof of vaccination.
• Up to date with vaccinations, especially seasonal flu shot vaccine.
• Proof of TB clearance (issued within the past 12 months).

Location: San Francisco, CA

TO APPLY: ONLY applications submitted through our online database will be considered.
Please include both your cover letter and resume:
https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=0d7a9498-ec90-4c89-a893-0f83148358fc&ccId=19000101_000001&type=MP&lang=en_US

We offer a comprehensive compensation and benefits package which includes: medical, dental and vision insurance, generous vacation, sick leave and holidays, one-month sabbatical, 403(b) with employer match, flexible work schedule, flex spending account, life insurance, long-term disability, professional development opportunities and more! (Benefits guidelines and eligibility vary based on tenure, employment status and FTE, among other factors).

San Francisco Community Health Center is an equal opportunity employer committed to identifying and developing the skills and leadership of people from diverse backgrounds. San Francisco Community Health Center does not discriminate on the basis of age, ancestry, citizenship status, color, creed, disability status, gender identity, HIV status, marital status, medical condition, genetic information, national origin, pregnancy, race, religion, sex, sexual orientation, veteran status, or any other legally protected class.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records

Job Types: Full-time, Part-time

Pay: $28.00 - $34.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Every weekend
• Monday to Friday
• Weekends as needed

People with a criminal record are encouraged to apply

Ability to Relocate:

• San Francisco, CA: Relocate before starting work (Required)

Work Location: In person