Job Details
Job Location
Corporate - Jacksonville, FL
Position Type
Full Time
Salary Range
$16.00 - $17.00 Hourly
Job Shift
Day
Description
COMPANY OVERVIEW
At Vesta Property Services our philosophy is to provide a hands-on learning environment that utilizes one's professional expertise and knowledge; in turn, you gain the exposure and experiences this industry has to offer! Vesta Property Services provides exceptional property management services to residential associations and developers across the state making us Florida's most trusted community management company. Headquartered in downtown Jacksonville, Vesta has 15 offices and more than 1,500 employees throughout Florida. We are always looking for unique talent and leadership to help us grow within our industry.
SUMMARY
The Corporate Customer Service Rep. / Admin. Assistant is a key member of the corporate office. They will work closely with the Sr. Manager of Administration, and the position also provides a wide variety of administrative and staff support services that may include working with the Executive Team and various departments. In addition to typing, filing and scheduling, coordination of meetings and conferences, obtaining supplies, coordinating direct mailings, and working on special projects. Also, answers non-routine correspondence and assembles highly confidential and sensitive information. Deals with a diverse group of important external callers and visitors as well as internal contacts at all levels of the organization. Independent judgment is required to plan, prioritize and organize diversified workload, recommends changes in office practices or procedures.
RESPONSIBILITIES AND DUTIES include the following:

• Answers phones and takes messages or fields/answers all routine and non-routine questions. Works in cooperation with other departments to cover phones.
• Responds to regularly occurring requests through customer service pages on various websites.
• Schedules and organizes complex activities such as meetings, travel, conferences and department activities for all members of the department.
• Organizes and prioritizes large volumes of information and calls.
• Sorts and distributes mail.
• Drafts written responses or replies by phone or e-mail when necessary.
• Acts as a liaison with other departments and outside agencies, including high-level staff. Handles confidential and non-routine information and explains policies when necessary.
• Works independently and within a team on special nonrecurring and ongoing projects.

COMPETENCIES :

• Technical Capacity.
• Personal Effectiveness/Credibility.
• Thoroughness.
• Collaboration Skills.
• Communication Proficiency.
• Flexibility.

SUPERVISORY RESPONSIBILITY:
This position has no supervisory responsibilities.
WORK ENVIRONMENT:
This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
PHYSICAL DEMANDS:
This is a largely sedentary role; however, some filing is required, which would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.
TRAVEL:
No travel is expected for this position.
QUALIFICATIONS :

• High school diploma.
• 2 years of customer service and administrative experience.
• Advanced proficiency in Microsoft Office & Teams
• Strong written and verbal communication skills as well as customer service skills
• Strong ability to work independently with minimal instruction and supervision
• Excellent time management and prioritization skills
• Proactive individual with high level of initiative and follow-through.

BENEFITS:
One of the many advantages of working at Vesta Property Services and its family of companies are the great benefits that we offer to you and your eligible dependents. We offer benefits that foster the health and well-being of you and your family such as medical, dental and vision coverage along with programs to enhance your financial security such as disability, life insurance and a 401 (k) retirement plan just to name a few. Vesta benefits are offered to full-time employees (30 hours per week).
AAP/EEO Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
DRUG FREE WORKPLACE
In compliance with the Drug-Free Workplace Act of 1988, Vesta Property Services has a longstanding commitment to provide a safe, quality-oriented and productive work environment consistent with the standards of the community in which the company operates. Alcohol and drug abuse poses a threat to the health and safety of Vesta Property Services employees and to the security of the company's equipment and facilities. For these reasons, Vesta Property Services is committed to the elimination of drug and alcohol use and abuse in the workplace.
OTHER DUTIES MAY BE ASSIGNED
The above statements reflect the general information considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all work requirements that may be inherent in the position. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.