LOCATION: COLUMBUS, OHIO

POSITION TYPE: ASAP – 06/30/2024

POSITION TERM: Candidate must be a Ohio resident
Interviews will be conducted in-person
100% on-site

Service Desk consultant needed to help IT Automate and implement new technology to assist with keeping the desktop environment current and running optimally.

• Understanding of Desktop Support and Services.
• Understanding of Active Directory and AD Toolsets, ADUC, user authentication and authorization and identify and access management.
• Uses creativity and innovation to automate and streamline processes and procedures. 
• Understands customer support, likes to work with people and can ensure that the customer is satisfied.
• Ability to troubleshoot in a high level systematic way. Ability to identify symptoms and research cause. Understands process to test, and put changes in production. 
• Understanding of basic Networking principles, including network troubleshooting for connectivity issues, DHCP, DNS, use of tools like PING, NSLOOKUP and NETSTAT
• Ability and experience to work with SCCM version 2012. Ability to show others how to use the tools like SCCM.
• Ability to script with PowerShell 3.0 or above. Scripting abilities should include validation, editing, input and output, including automation to production systems, specifically Active Directory.
• Ability to learn new tools (Varonis) to clean up and audit unstructured data (user data) and Active Directory and NTFS permissions.

SKILLS

IT experience Required 8

SCCM or SMS like experience Required 4

PowerShell scripting experience in a production environment Required 4

Customer Service experience Required 8

Troubleshooting experience Required 10

Knowledge of netowrking technologies including PING, NETSTAT, DHCP, DNS, and NSLOOKUP Required 4

Active Directory experience including tools like ADUC Required 5