2 Tier 1 Help Desk Jobs in Harrisburg, PA
Tra'Bian Enterprises is Hiring a Tier 1 Help Desk Near Harrisburg, PA
LOCATION: Harrisburg, PAPosition Type: 12 month contractPosition Terms: Prefer candidates local to the Harrisburg, PA Area.***Saturday work from 8 AM – 12 PM is scheduled for once a quarter and management will give at least two weeks’ notice beforehand
Help Desk Analyst – 1 year of field experience. 2-year associates degree or equivalent technical study.Must have customer service experience, people skills, prefer a team environment and have basic IT experience. They can teach the IT, but the candidate either will have or doesn’t have people and customer service skills.
• Provides technical assistance, support, and advice to end users for hardware, software, and systems via phone.
• Investigates and resolves computer software and hardware problems of users.
• Answers questions, applying knowledge of computer software, hardware, systems, and procedures.
• Talks with technical and non-technical co-workers to research problem and find solution.
• Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions.
• Create and escalate Remedy trouble tickets to Tier 2 Service Desk staff and/or 3rd Party Service Providers as needed to ensure resolution.
• Follow quality standards and displays strong customer service skills.
SKILLS:
| 1 years’ previous IT Service Desk and/or Call Center experience required | Required | 1 |
| Experience with call tracking and ticketing software | Required | 1 |
| Attentive to details and ability to be resourceful (using supplied documentation) | Required | 1 |
| Ability to support users with limited knowledge of computers, software, hardware and systems | Required | 1 |
| Above average communication skills and telephone manner. | Required | 1 |
| Basic User & Security Group Active Directory administration | Required | 1 |
| Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 365 | Required | 1 |
| Experience with using and troubleshooting Office 365 within a network environment (permissions, calendar sharing, delegation) | Required | 1 |
Job Summary
Full Time
Business Services
$50k-63k (estimate)
04/17/2024
05/13/2024
trabianenterprises.com
Hilliard, OH
<25
Business Services
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The following is the career advancement route for Tier 1 Help Desk positions, which can be used as a reference in future career path planning. As a Tier 1 Help Desk, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Tier 1 Help Desk. You can explore the career advancement for a Tier 1 Help Desk below and select your interested title to get hiring information.
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