Help Desk Tier 2 Specialist Jobs

The Help Desk Tier 2 Specialist identifies, researches and resolves technical problems of moderate complexity. Provides support to end users for computer, application, system, device, access and hardware issues. Being a Help Desk Tier 2 Specialist documents, tracks, and monitors the problem using applicable systems and tools. Responds to telephone, email and on line requests for technical support. In addition, Help Desk Tier 2 Specialist may coordinate with other teams or departments to resolve user problems. May require an associate's degree or its equivalent. Typically reports to a superviso ... r or manager. Being a Help Desk Tier 2 Specialist gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. Working as a Help Desk Tier 2 Specialist typically requires 1-3 years of related experience. More
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