Assumes responsibility for the configuration, installation, operation, preventative maintenance, and repair of the district’s computing hardware and its applied software applications.

• Installs and tests software on stand-alone computers.
• Troubleshoots and repairs hardware and software-related issues on district endpoint computers.
• Configures and installs computer workstations.
• Diagnoses and resolves critical and non-critical hardware and software problems on a timely basis.
• Provides technical assistance to end users, IT Service Desk, and peers, utilizing technical information provided through vendor relationships, hardware manufacturers, and process manuals.
• Responds to technology service desk trouble tickets to resolve personal computer problems through on-site or remote simulation and/or re-creation of the user's problem.
• Documents steps taken to diagnose and resolve customer problems and close trouble tickets; maintains records of statistics and tracking requirements, and hardware and software maintenance and repair.
• Installs, upgrades, and maintains a variety of software applications and computer hardware, including peripherals.
• Diagnoses, troubleshoots, and repairs software and hardware problems.
• Closes trouble tickets upon completion of services or resolution of problem.
• Performs backup activities and restoration of files as needed.
• Participates in testing and implementation of new systems and procedures.
• Works with school building staff and the academic departments to integrate technology solutions into the classrooms.
• Maintains a record of hardware and software in use at assigned locations. This could include but is not limited to Chromebooks, desktops, laptops, tablets, and printers.
• Prepares required documentation and reports.
• Maintains complete and accurate records and files by updating the district's ITSM software.
• May be asked to support evening or weekend events or school readiness initiatives (this is on a limited and minimal basis)

SKILLS

• CompTIA A Certification. Two (2) or more years of experience consisting of installation, configuration, testing, and repair of endpoint hardware and software in an enterprise IT environment may be used in place of certification requirements.
• Valid State of Ohio driver’s license.
• Skill in using analysis equipment and entering keyboard commands to diagnose server, software, and hardware issues.
• Interpersonal skills necessary to work with various levels of district staff and external vendors/consultants in the resolution of a variety of technology issues. Required to communicate technical information in non-technical terms.
• Written skills necessary to maintain various departmental records, documents, and reports.
• Physical ability to install and repair computer equipment.

Strong communication and customer service skills with demonstrated experience of practicing both.

Job Type: Contract

Schedule:

• 8 hour shift

Experience:

• Customer service: 1 year (Preferred)

Work Location: On the road