Job Description. Position Summary. IT Field Services Technicians are professionals responsible for providing on-site technical support, maintenance, and troubleshooting services to clients or organizations. They work directly in the field, addressing IT-related issues and ensuring that computer systems, networks, and technology infrastructure function effectively. Responsibilities. On-Site Technical Support: Travel to client locations or within a...
Position Summary. As a Client Success Manager at Encore, you will be responsible for nurturing and managing client relationships, ensuring the delivery of exceptional service, and driving value for our clients. Your primary focus will be to engage with clients, understand their needs, and proactively work with them to achieve their goals, while maintaining a high level of satisfaction. Key Responsibilities. Client Relationship Management. Develop...
Position Summary. Encore is seeking a detail-oriented Client Experience Specialist to manage our high-volume, transactional service engagements. In this role, you will independently own a specific portfolio of small projects and clients. You will be responsible for the execution of Time & Materials (T&M) and Fixed Price implementation work and ensuring our smaller, managed clients receive consistent service. Additionally, you will maintain the ma...
Position Summary. Encore is seeking a detail-oriented Client Experience Specialist to manage our high-volume, transactional service engagements. In this role, you will independently own a specific portfolio of small projects and clients. You will be responsible for the execution of Time & Materials (T&M) and Fixed Price implementation work and ensuring our smaller, managed clients receive consistent service. Additionally, you will maintain the ma...
Position Summary. As a Customer Success Manager at Encore, you will play a pivotal role, working closely with Account teams, Clients, Service Delivery, and internal teams to ensure continued success with our clients. You will hold a leadership position, collaborating closely with Account teams, clients, and Service Delivery team. Your deep understanding of IT Managed services will play a pivotal role in driving operational excellence, client sati...
Position Summary. IT Field Services Technicians are professionals responsible for providing on-site technical support, maintenance, and troubleshooting services to clients or organizations. They work directly in the field, addressing IT-related issues and ensuring that computer systems, networks, and technology infrastructure function effectively. Responsibilities. On-Site Technical Support: Travel to client locations or within an organization to...
Job Description. POSITION OVERVIEW. The AV Technician III is the on-site lead for hardware installs. This role plans the day’s work, directs the crew and subcontractors, ensures safety and quality, and keeps the PM and client informed. The Installation Lead partners closely with the Commissioning Engineer—who owns system commissioning, acceptance testing, and technical validation—to deliver a clean, on-schedule install ready for final turn-up. RO...
Job Description. Position Summary. The Network Architect is responsible for designing, planning, and overseeing the implementation of an organization’s network infrastructure. This role focuses on ensuring the network meets business requirements for performance, scalability, security, and reliability. Network Architects work with various IT teams to develop efficient and cost-effective network solutions, optimize the use of network resources, and...
Position Summary. IT Field Services Technicians are professionals responsible for providing on-site technical support, maintenance, and troubleshooting services to clients or organizations. They work directly in the field, addressing IT-related issues and ensuring that computer systems, networks, and technology infrastructure function effectively. Responsibilities. On-Site Technical Support: Travel to client locations or within an organization to...
Job Description. Field Service Manager - Workspace. Minimum Knowledge, Skills and Abilities Required. Bachelor’s degree in Information Technology, Computer Science, or 3 years of relative work experience. Proven experience in IT field service management or similar role. Strong technical background in IT systems, networks, hardware/software installations. Proven leadership and team management skills with the ability to lead, motivate, and develop ...
Job Description. Service Desk Analyst. Pay is $18. Work is onsite in Norwood, OH. Responsible for providing front line support for customers by adhering and following standard processes to document and resolve technical issues associated with hardware, software, network, access, and general compute. Responsibilities. Provide best in class customer experience to our customers. Document all customer contacts into various ITSM tools. Troubleshoot, d...
