13 Service Desk Jobs in Columbus, OH
Comtech Global is Hiring a Service Desk Near Columbus, OH
Job Details
Role: Service Desk
Location: Columbus, OH
Work from Home 100% Remote Vendor / Candidate must be able to provide laptop/computer, USB headset, and a consistent internet connection for the work
Years of Relevant Experience:
3 Years of Experience in Call Center Support1 Year of experience in Help Desk technical SupportPreferred Education: 4-year college degree or equivalent technical study preferred; may accept equivalent work experience.
Job Description:
Receive telephone calls and e-mails from users having problems using computer software and hardware or inquiring how to use specific software, programming languages, electronic mail, or operating systems. Have the ability to train and lead other team members and new team members on technical procedures and development Report Incident Management to the Management Team and escalate any discerning technical issues Ascertain the nature of problem, determine whether problem is caused by hardware such as modem, printer, cables, or telephone, and log in tracking system. Escalate problems in accordance with defined procedures. Assist users through problem solving steps. Use technical databases to research problems and talk with co-workers to research problem and find solution. Provide accurate and complete answers to general use and administrative environment questions in a timely manner. Support shared software, such as operating systems, configuration management tools, application and development tools, testing tools, compilers, and code editors. Communicate accurate and useful status updates. Follow quality standards. Ability to work in a team environment. Complete assigned tasks. Strong communication skills; both written and spoken.
Mandatory skills
Microsoft O365, ability to type 40 WPM, excellent time management Previous experience in training new associates or leading in a call center environmentCertifications or Desired skills if any Experience with ServiceNow, Salesforce or similar ticketing system.
Thanks and Regards,
| Santosh Yambari Sr. IT Recruiter Office x1009 | ||
| 1103 Schrock Road, Suite 102 Columbus, OH 43229 MBE & SBA 8(a) Certified | Direct Fax |
Current Openings
Candidates and Vendors
For H1b visa and(or OPT), we will need a copy of visa, DL, passport and I-94 on day of joining. Please do NOT submit for position if you or your candidate are not willing to share these items by joining date, as we will match copies of visa information and DL submitted with originals in person.
Job Summary
Full Time
$49k-60k (estimate)
03/30/2023
06/24/2024
comtechglobal.net
<25
The job skills required for Service Desk include Troubleshooting, Customer Service, Service Desk, Problem Solving, Active Directory, Networking, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Desk positions, which can be used as a reference in future career path planning. As a Service Desk, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk. You can explore the career advancement for a Service Desk below and select your interested title to get hiring information.
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