Our client is looking for customer service professionals to join their team and assist customers within the healthcare space. Interested candidates MUST reside in the state of Florida. Apply today!

Responsibilities

• Responds to customer phone inquiries in a prompt, courteous and concise manner.
• Provides callers with unbiased information to assist customers with application and eligibility requirements.
• Accesses, reads, and interprets customer and provider data elements within customer’s application.
• Performs accurately all data entry functions to reflect customer activity/transactions.
• Answers customer questions and assists in problem resolution.
• Assists customers in the enrollment process.
• Documents all customer encounters in clear and concise logs.

Requirements

• High school diploma, GED, or equivalent
• Background in health care, human services, or customer service.
• Experience in data entry and call centers.
• Experience working with culturally and linguistically diverse and disadvantaged populations in a courteous and effective manner.
• Excellent organizational, interpersonal, written, and verbal communication skills.
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment

About the Company:
The Panther Group