Overview: Jerry Harvey Audio, LLC is a leading provider of high-end, custom in-ear monitors for audiophiles, musicians, and professionals in the audio industry. We are seeking a dedicated and customer-focused individual to join our team as an On-Site Customer Service Representative. In this role, you will be the face of our company, ensuring that customers have a positive experience and receive top-notch support.

Responsibilities:

• Customer Assistance:
  • Greet and assist customers visiting our on-site location and contacting the company via phone and email.
    Provide information about Jerry Harvey Audio products, features, and customization options.
    Address customer inquiries and concerns, offering solutions and guidance.
• Order Processing:
  • Assist customers with placing orders and provide order status updates.
    Coordinate with the sales and production teams to ensure timely order fulfillment.
• Product Knowledge:
  • Develop a deep understanding of Jerry Harvey Audio product offerings.
    Stay updated on new product releases, features, and industry trends.
    Educate customers on product usage, care, and maintenance.
• Customization Support:
  • Guide customers through the customization process for in-ear monitors.
    Collaborate with the production team to ensure accurate and high-quality customization.
    Provide recommendations based on customer preferences and usage scenarios.
• Customer Feedback:
  • Collect customer feedback and relay valuable insights to the product development team.
    Identify areas for improvement in products and services based on customer interactions.

Qualifications:

• High school diploma or equivalent; additional education or certification in customer service is a plus.
  Proven experience in a customer service role, preferably in a retail or consumer electronics environment.
  Excellent communication and interpersonal skills.
  Strong problem-solving abilities and a customer-centric mindset.
  Familiarity with audio products and technology is advantageous.
  Ability to multitask and thrive in a fast-paced environment.
  Tech-savvy with a willingness to learn and adapt to new technologies.

Compensation Based on Experience:

Jerry Harvey Audio, LLC recognizes the value that experienced and skilled professionals bring to our team. Our compensation package for the On-Site Customer Service Representative position is competitive and will be commensurate with your qualifications and relevant experience. We are committed to fostering a workplace that rewards dedication, expertise, and a strong commitment to customer satisfaction.

Working Conditions:

This is an on-site position located at our Jerry Harvey Audio facility. The role may require occasional weekend or evening hours to accommodate customer needs or special events.

Jerry Harvey Audio, LLC is an equal-opportunity employer, and we encourage individuals from diverse backgrounds to apply.