BGI CSR Position Summary

Maintains overall satisfaction of internal and external customers. Communicate with customers, drivers, and contract carriers, schedule delivery appointments, coordinate with other locations, process orders, update order status, track driver status, and resolve delivery issues.

Job Functions

• Answer emails and phone calls on delivery delays and issues; resolve, communicate and follow up with customers on delays and issues.
• Schedule pickup and delivery appointments; load tracking and tracing on deliveries
• Communicate internally and externally on delivery orders, appointments, and issues; maintain relationships with contract carriers and other BGI locations.
• Review orders and loads before delivery; are accounted for and delivered.
• Responsible for coordinating OS&D and claims issues.
• Assist with document printing, scanning, labeling and provide general office support as needed.

Qualifications

• Experience with (MS Office including Excel, Word, and Outlook or Google)
• 2 yrs CSR experience
• 1 yr transportation experience

Education

Knowledge, Skills and Abilities

• Able to identify and solve problems independently and as a team
• Excellent time management skills, able to meet deadlines with a high level of accuracy.
• Adhere to policies, procedures and instruction from the supervisor.
• Build and maintain solid working relationships.
• Requires honesty, dependability and a strong work ethic.

Environmental/Working Conditions

• Work in an environmentally controlled office environment
• Requires extensive phone and computer usage

Physical Requirements

Sitting, Standing, Bending, stooping for up to 8 hours a day

Job Type: Full-time

Pay: $15.00 to $20.00 per hour

Benefits (after 3 months probation):

• 401K
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift
• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to Relocate:

• Orlando, FL 32809: Relocate before starting work (Required)

Work Location: In person