Job Title: Customer Service Representative

Company: StyleSignPlan

Location: Orlando, FL

About StyleSignPlan:

StyleSignPlan is a dynamic and innovative interior design company specializing in creating unique and personalized spaces that reflect our clients' individual styles and needs. With a commitment to excellence and creativity, we transform ordinary spaces into extraordinary experiences. Our team is passionate about design and dedicated to delivering exceptional results to our clients.

Job Description: As a Customer Service Representative at StyleSignPlan, you'll be the friendly face and helpful voice that our clients turn to whenever they have questions, concerns, or feedback. You'll play a crucial role in ensuring that our clients have a positive experience at every touchpoint and that their needs are met with professionalism and efficiency.

Responsibilities:

• Client Support: Provide friendly and responsive assistance to clients via phone, email, and in-person interactions. Answer inquiries, address concerns, and offer solutions to resolve issues in a timely and courteous manner.

• Order Processing: Process client orders, including advertising campaigns, product placements, and promotional materials. Ensure accuracy and completeness of orders and follow up to confirm receipt and satisfaction.

• Problem Resolution: Act as a liaison between clients and internal teams to resolve issues and escalate complex matters as needed. Troubleshoot problems, investigate complaints, and follow through to ensure satisfactory resolution.

• Relationship Building: Build and maintain positive relationships with clients, fostering trust and loyalty through proactive communication and personalized attention. Anticipate client needs and provide proactive support to enhance their experience.

• Documentation and Record Keeping: Maintain accurate records of client interactions, including inquiries, requests, and resolutions. Update client profiles and databases with relevant information to ensure effective communication and follow-up.

• Feedback Collection: Gather feedback from clients about their experiences and satisfaction levels. Compile feedback and insights to identify trends, areas for improvement, and opportunities to enhance the customer experience.

Qualifications:

• Previous experience in customer service or a related field preferred, but not required.
• Excellent communication and interpersonal skills, with a friendly and professional demeanor.
• Strong problem-solving abilities and a proactive approach to addressing customer needs.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Attention to detail and accuracy in handling client inquiries and orders.
• Proficiency in Microsoft Office Suite and familiarity with customer relationship management (CRM) software is a plus.
• Positive attitude, team player mentality, and a genuine desire to help others succeed.