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Description
Vortex is the leader in Doors/Security Products, Storefront Glass/Glazing, Access Controls and Material Handling Equipment for Commercial, Industrial and Retail Facilities. Our diverse list of products and services allows variety and different challenges every day at Customer's sites while providing solutions to keep them safe and efficient.
Due to our continued expansion and growth, we now have an opportunity for a full-time Customer Service Leader at our new Orlando Service Center.
The Customer Service Leader (CSL) is a strong link between the Customer Service team members and Service Center management. The CSL helps organize and plan team meetings, assign duties, address concerns, and troubleshoot problems. Strong people skills and the ability to organize team members and delegate tasks are top requirements. The CSL follows company policies and ensure team members adhere to all standards and guidelines.
The Customer Service Lead balances direct Customer support with team coordination and oversight and frequently serves as liaisons between Vortex and its Customers, working with sales and marketing and accounting teams to drive repeat Customers and help meet business goals.
Responsibilities
You’re great at
Requirements
Compensation and Benefits
Work Schedule
Full Time
$46k-58k (estimate)
05/07/2024
05/22/2024
The following is the career advancement route for Customer Service Leader positions, which can be used as a reference in future career path planning. As a Customer Service Leader, it can be promoted into senior positions as a Customer Service Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Leader. You can explore the career advancement for a Customer Service Leader below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Leader, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Leader for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Leader job description and responsibilities
Distribute and respond to escalated customer service calls and correspondence. Performs account maintenance functions, documentation reviews, and file administration.
02/25/2022: Longview, TX
Reporting to the Operations Manager, the Customer Service Leader will lead and develop a team of experienced and non-experienced Customer Account Representatives.
01/27/2022: Nashua, NH
The Customer Service Leader will ensure the training, conduct, and performance of their team.
12/22/2021: La Crosse, WI
Customer service managers ensure customers are satisfied at all times before, during, and after a visit or transaction.
12/13/2021: Somerset, NJ
Understands and recognizes coworkers contribution through customer feedback surveys and team recognitions.
02/16/2022: Rapid City, SD
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Leader jobs
As customer expectations change, driven by digitalization and the emergence of new resolution channels, service leaders must maintain a high-quality customer experience and adopt to the trend.
01/07/2022: Rochester, NY
Set an example for team members of commitment, customer service activities, work ethics and habits and personal character.
01/13/2022: Cleveland, OH
Customer service leaders need to always be there to assist their team whenever necessary.
01/26/2022: Columbia, SC
Engage employees to follow the customer service mission and vision.
03/04/2022: Port Arthur, TX
Make time for strategic thinking and involve your team in brainstorming to come up with a better strategy in meeting your metrics.
02/10/2022: Tulsa, OK
Step 3: View the best colleges and universities for Customer Service Leader.