Company Description

$16 / hour - Bilingual is a plus; either Spanish or Portuguese-speaking

About Westgate Resorts

Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most affordable vacation options!

Job Description

Assist all owners and internal customers offering 5-star customer service via phone calls to the Account Services Department.

Responsibilities

• Speak with owners that call after 30 days from the date of purchase
• Answer owner questions, take payments, and all tasks related to the 5 star standard
• Provide service to owner requests within the departmental guidelines
• Maintain appropriate departmental logs, CSM, MR, etc.

Qualifications

High school diploma or general education degree (GED) equivalent required; or one to three months related experience and/or training; or equivalent combination of education and experience.

Training Schedule:Monday-Friday 8:30 AM - 5:00 PM (6 Weeks)

Post Training Schedule: Monday - Friday 10:00 am - 6:30 pm, Saturday or Sunday 9:00am - 5:30pm

Days off will be split with one weekday and one weekend day off.

Physical Demands

The team member must occasionally lift and/or move up to 10 pounds. Must be able to regularly lift, pull, push and or/move up to 10 pounds. Must be able to bend, stoop, stand, walk, kneel, crouch, crawl, climb stairs, for up to eight (8) hours. Must be capable of hearing within what is considered to be a normal range. While performing the duties of this job,

CFI Job Description the employee is regularly required to stand, talk, and hear. Specific vision abilities required by this job include capable of distant vision, color vision, peripheral vision, depth vision and perception, close vision, distance vision, color vision, and ability to adjust focus.

Additional Information

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.