318 Customer Service Representative Jobs in Orlando, FL
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GraphiCraft Com is Hiring a Customer Service Representative Near Orlando, FL
Position Type: Full-Time
Reports To: Customer Service Manager
Job SummaryWe are seeking a dedicated and personable Customer Service Representative to join our team. The ideal candidate will have excellent communication skills, a friendly demeanor, and a passion for helping customers resolve their issues efficiently. As a Customer Service Representative, you will be the first point of contact for our customers, providing support and ensuring an exceptional customer experience.
Key Responsibilities
- Customer Interaction:
- Handle inbound and outbound customer calls, emails, and live chat inquiries in a professional and courteous manner.
- Provide accurate information about products, services, and company policies.
- Resolve customer complaints and issues effectively, aiming for first-contact resolution.
- Problem-Solving:
- Diagnose and troubleshoot customer problems, providing appropriate solutions.
- Escalate complex issues to the appropriate department or supervisor when necessary.
- Documentation and Follow-Up:
- Record customer interactions and details of inquiries, complaints, and comments in the customer service database.
- Follow up on customer interactions to ensure satisfactory resolution.
- Team Collaboration:
- Work closely with other departments, such as Sales, Technical Support, and Marketing, to provide cohesive customer support.
- Participate in team meetings and training sessions to improve service skills and product knowledge.
- High school diploma or equivalent required.
- Experience with CRM software and ticketing systems is a plus.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Job Summary
Full Time
$38k-48k (estimate)
05/23/2024
06/04/2024
The job skills required for Customer Service Representative include Customer Service, Problem Solving, Communication Skills, Microsoft Office, Written Communication, Customer Interaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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