Company Description

At Voip Voiceline, we’re here to transform the customer experience and engagement with your brand. We understand that you need to focus on the innovation of your products, therefore, we have training processes in place for any of your customer service needs. We’ll handle everything, from quickly sorting customer issues to scheduling appointments or consultations for your company services. We provide outsourced excellence to the businesses we assist, helping brands effectively handle customer issues that surface day-to-day.

Job Description

We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Responsibilities

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Qualifications

• High school diploma, general education degree or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

Additional Information

• 401(k)
• Disability Insurance
• Employee Assistance Program