At Voip Voiceline, we’re here to transform the customer experience and engagement with your brand. We understand that you need to focus on the innovation of your products, therefore, we have training processes in place for any of your customer service needs. We’ll handle everything, from quickly sorting customer issues to scheduling appointments or consultations for your company services. We provide outsourced excellence to the businesses we assist, helping brands effectively handle customer issues that surface day-to-day.

We are looking for a Customer Call Executive that will be the liaison between our company and its current and potential customers. As a Customer Service Representative, you will be responsible for responding to incoming calls from customers, striving to effectively address their every need.

Salary range: $39600 - $44320 per year.

Responsibilities:

• Schedule and confirm client appointments via phone and email.
• Facilitate and resolve client service requests.
• Maintain daily contact with customers to document and report on the status of pending inquiries regarding account problems, plus some outgoing phone calls.
• Provide excellent customer service through active listening.
• Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity.
• Upbeat, positive attitude and an approach to work rooted in professionalism.
• Set up client files and obtain necessary information.
• Meet personal/team qualitative and quantitative targets.
• Seize opportunities to up-sell products when they arise.
• Input data into the company computer platform to keep each customer record updated.

Job Requirements

• Associate’s/Bachelor’s degree and/or equivalent work experience is preferred.
• Strong phone and verbal communication skills along with active listening
• Ability to work with customers to resolve inquiries.
• Good computer and typing skills.
• Self-motivated individual.

Executive Assistant Skills and Qualifications:

• Excellent written and verbal communication skills
• Reporting skills
• Supply management
• Scheduling
• Computer software skills including Microsoft Office
• Organization skills
• Time management skills
• Presentation skills
• Office equipment maintenance
• Travel logistics

Education and Experience Requirements:

• Bachelor’s degree preferred, but not required
• Three to five years of administrative experience

• 401(k)
• Disability Insurance
• Employee Assistance Program