48 Call Center Customer Service Agent Jobs in Orlando, FL
Versa Marketing is Hiring a Call Center Customer Service Agent Near Orlando, FL
Job Title: Call Center Customer Service Assistant
Job Summary: We are seeking a dedicated and customer-focused individual to join our team as a Call Center Customer Service Assistant. In this role, you will be the first point of contact for our customers, providing exceptional assistance and resolving inquiries efficiently. The ideal candidate will possess excellent communication skills, a passion for helping others, and the ability to thrive in a fast-paced environment.
Responsibilities:
- Answer incoming calls and respond to customer inquiries promptly and professionally.
- Provide accurate information regarding products, services, and company policies.
- Troubleshoot and resolve customer complaints in a calm and courteous manner.
- Escalate complex issues to the appropriate department for further investigation and resolution.
- Maintain a high level of customer satisfaction by exceeding expectations and building rapport.
- Update customer accounts with relevant information and follow-up as needed.
- Collaborate with team members to ensure consistent and efficient service delivery.
- Adhere to call center scripts, procedures, and quality standards.
- Continuously seek opportunities for process improvement and suggest innovative solutions.
Job Requirements:
- High school diploma or equivalent; college degree preferred.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and prioritize in a fast-paced environment.
- Proficiency in computer applications, including Microsoft Office and CRM software.
- Flexibility to work rotating shifts, including evenings, weekends, and holidays.
- Patience, empathy, and a genuine desire to assist others.
- Ability to adapt to changing procedures and technologies.
Job Summary
Full Time
Business Services
$34k-44k (estimate)
03/25/2024
06/28/2024
versamarketinginc.com
FIRESTONE, CO
25 - 50
2000
Private
<$5M
Business Services
Related Companies
About Versa Marketing
Versa Marketing is an online marketing agency that specializes in affiliate marketing, social media, blogger, outreach and lead generation services.
The job skills required for Call Center Customer Service Agent include Customer Service, Call Center, Problem Solving, Microsoft Office, Communication Skills, Flexibility, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Customer Service Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Customer Service Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Customer Service Agent positions, which can be used as a reference in future career path planning. As a Call Center Customer Service Agent, it can be promoted into senior positions as a Contact Center Representative III - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Customer Service Agent. You can explore the career advancement for a Call Center Customer Service Agent below and select your interested title to get hiring information.
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