Customer Interaction:

• Answer incoming customer calls promptly and professionally.
• Listen attentively to customer inquiries and provide accurate information and assistance.
• Handle and resolve customer complaints, concerns, and issues with tact and efficiency.

Service Knowledge:

• Develop a comprehensive understanding of the products/services offered by the company.
• Stay updated on product/service features, benefits, and any changes to ensure accurate information delivery.

Documentation and Record Keeping:

• Accurately record customer interactions and details of inquiries in the company's CRM system.
• Generate reports and maintain documentation of frequently asked questions and common issues.

Problem Resolution:

• Analyze customer issues and provide appropriate solutions or escalate to higher levels of support when necessary.
• Collaborate with other departments to resolve complex issues and ensure customer satisfaction.

Communication:

• Communicate effectively with team members to share insights, challenges, and best practices.
• Provide feedback on recurring issues and suggest improvements to enhance overall customer satisfaction.