Essential Duties and Responsibilities. Provides excellent customer service and participates in creating a positive work environment. Processes a variety of requests including but not limited to payments, transfers, inquiries, travel notes, disputes, research, check orders, limit increases, and debit card orders. Uses multiple computer programs and works with other internal departments to conduct research and resolve customer and employee issues. ...
About Enlightened. We deliver end-to-end IT solutions with a focus on Business Process Outsourcing. Cybersecurity, Management Consulting, and Software Development and Integration. Each member of Enlightened brings something new to the table, something beyond expectation. Are You Ready to Elevate Your Career. . This is an excellent opportunity for you to showcase your excellent customer service skills supporting a fast-paced call center. Remote Tr...
POSITION SUMMARY. The Customer Service Center Supervisor (CSCS) will be responsible for supervising the customer service team, providing support and guidance to team members, developing, and implementing customer service policies, handling escalated customer complaints, tracking, and reporting on customer service metrics, and ensuring that all customer service representatives are properly trained and equipped to handle customer inquiries. The CSC...
