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Informa Markets, a division within Informa, creates global platforms for industries. We organise over 500 large-scale branded and transaction-oriented events in 14 specialist markets. These are typically not-to-be-missed annual events where buyers and sellers build relationships, see and show products and do business.
We also provide year-round online platforms where companies showcase their businesses and products and buyers conduct research, generating valuable leads, and we provide data and digital content that supports the flow of knowledge and transactions in markets.
What we're looking for:
We are looking for an experienced Director of Customer Service. Primarily focusing on the operational aspects of the on-boarding experience after contract execution and attendee support, this role requires heavy collaboration with education, sales, sales ops, event operations, marketing teams and vendors. Ultimately, this role will be responsible for leading all aspects of the customer journey across the portfolio in a fast moving and evolving business environment for the South Florida Ventures portfolio (which includes industry leading events in Boating, Art and Beauty). This role should drive retentionof customers by increasing exhibitor and attendee satisfaction.
Primary role objectives include creating, driving, and sustaining a world-class customer experience. This is a critical role in leading forward our customer 1st philosophy by delivering beyond the expectation of our client base through.
Role Accountability and Duties:
Managing customer experience
Develop a system of customer insights to enable data-driven exhibitor experience decision-making
Why work at Informa
Employee experience is very important to us at Informa. On top of joining a supportive, diverse, and ambitious team that welcomesall types of candidates.We are alsoflexiblewithdifferent working patternsandprioritize promotions internally. Our benefits include:
We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.
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This posting will automatically expire on May 17, 2024.
Videos To Watchhttps://vimeo.com/818874158Full Time
$145k-190k (estimate)
02/27/2024
05/16/2024
LONDON
100 - 200
1995
NICHOLAS MICHAEL PERKINS
$200M - $500M
The job skills required for Director of Customer Service include Initiative, Customer Service, Collaboration, Project Management, Accountability, Scheduling, etc. Having related job skills and expertise will give you an advantage when applying to be a Director of Customer Service. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Director of Customer Service. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Director of Customer Service positions, which can be used as a reference in future career path planning. As a Director of Customer Service, it can be promoted into senior positions as a Top Customer Service Executive that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Director of Customer Service. You can explore the career advancement for a Director of Customer Service below and select your interested title to get hiring information.