We are seeking a motivated and talented individual to fill the role as a Tenant Relations Manager! You will help plan and facilitate all key tenant interactions.

This role will act as a liaison between tenants and the various management departments involved in providing tenant services. This role will also support the operational departments with administrative tasks.

The focus of this position is to provide the highest possible level of service, consistent with the operating standards of The Mount Washington Group to our tenants. This role will strive to create a positive and mutually beneficial relationship between the tenants and The Mount Washington Group.

Responsibilities include but are not limited to:

• Coordinate with accounts receivable, maintenance, and any other areas to ensure smooth tenant relations
• Represent The Mount Washington Group (as an agent, not attorney) in Landlord Tenant court
• Investigate and resolve tenant complaints
• Assist with resolving delinquent rent cases
• Assisting department with administrative tasks as needed

Qualifications:

• Prior property management experience is a plus but not a requirement
• Ability to develop a rapport with tenants
• Personable
• Effective problem solving skills
• Excellent written and verbal communication skills
• Excellent time management skills
• Familiar with Google Sheets and Google Docs
• Ability to work well in a fast-paced environment
• Ability to learn quickly
• Ability to work well as a team player and independently

This is a full time position in an excellent work environment!

Salary commensurate with experience

Job Type: Full-time

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Baltimore, MD: Relocate before starting work (Required)

Work Location: In person