7 Guest Relations Specialist Jobs in Baltimore, MD
Johns Hopkins Medicine is Hiring a Guest Relations Specialist Near Baltimore, MD
What Awaits You?
Career growth and development
Diverse and collaborative working environment
Affordable and comprehensive benefits package
$5000.00 sign-on bonus
POSITION SUMMARY: This position is the acting liaison, coordinating accommodations before arrival throughout the patient and family stay at the Johns Hopkins Hospital. Emphasis will be placed on reservation and registration management of housing including gathering all necessary patient / caregiver information, updating the property management system, patient education, and resources, and answering patient requests for information and assistance. This position will manage relationships with patients, care partners, vendors, and other various referral sources.
COMPETENCIES:
Education: BA or BS required or equivalent work experience.
Knowledge: Advanced Proficiency in oral and written English.
Excellent knowledge of customer service best practices and concierge services catered to opinion leaders.
Basic knowledge of medical terminology and anatomy is preferred.
Skills: impeccable customer service skills and communication skills to effectively communicate with diverse groups of people within and outside Johns Hopkins Medicine.
High interpersonal and organizational skills are required to interact with this patient population in delicate and stressful situations.
Analytical skills are required to implement and analyze tracking historical trends.
Strong organizational skills in coordinating medical care for a high-end population with high expectations.
Ability to handle multiple tasks in a dynamic environment.
Work Experience: 3 years related experience in healthcare and/or business with a strong focus on customer service best practices.
JHM prioritizes the health and well-being of every employee. Come be healthy at Hopkins!
Diversity and Inclusion are Johns Hopkins Medicine Core Values. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.
Johns Hopkins Health System and its affiliates are drug-free workplace employers.
Job Summary
Full Time
$35k-44k (estimate)
12/30/2023
06/24/2024
csurg.jhmi.jhi.edu
Baltimore, MD
<25
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The job skills required for Guest Relations Specialist include Customer Service, Communication Skills, Communicates Effectively, Organizational Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Relations Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Relations Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest Relations Specialist positions, which can be used as a reference in future career path planning. As a Guest Relations Specialist, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Relations Specialist. You can explore the career advancement for a Guest Relations Specialist below and select your interested title to get hiring information.
