Job Title. Retail Warehouse- Product Support Associate. Job Overview. Our Retail Warehouse- Product Support Associates are essential team members at Bob’s Discount Furniture, playing a critical role in the back-end operations that make our stores shine. Whether part-time or full-time, this role ensures our showrooms are staged to perfection, our merchandise is handled with care, and our customers receive exceptional service from behind the scenes...
Job Title. Senior Retail Sales Associate - Guest Experience Specialist. Job Overview. As a. Senior Retail Sales Associate - Guest Experience Specialist. at Bob’s Discount Furniture, you’ll serve as a trusted guide, helping customers navigate their shopping journey with honesty, enthusiasm, and expert product knowledge. In this advanced sales role, you’ll lead by example on the showroom floor—driving sales, ensuring customer satisfaction, and ment...
Job Title. Retail Assistant Manager. Job Overview. Join Bob’s Discount Furniture as a Retail Assistant Manager and help drive operational excellence and exceptional customer experiences in a fun, fast-paced retail environment. This role balances leadership on the sales floor with strategic oversight of back-end operations, logistics, and team development. You’ll support store performance, drive operational goals, and play a key role in executing ...
Job Title. Bob’s Squad Support Associate. Job Overview. Join Bob’s Discount Furniture as a Bob’s Squad Support Associate and be a key part of delivering exceptional support throughout the customer journey. In this omnichannel role, you’ll assist guests in person, over the phone, and across digital platforms to ensure a smooth and satisfying shopping experience. Whether you're helping with orders, managing calls, or supporting store teams, you’ll ...
Job Title. Retail Guest Experience Sales Specialist. Job Overview. Our Retail Guest Experience Sales Specialists are a driving force behind Bob’s Discount Furniture’s success and expansion. Whether you're looking for full-time or part-time opportunities, you'll find a supportive, fun, and team-oriented environment at Bob’s. As a Guest Experience Sales Specialist, you’ll help customers bring their home design dreams to life while delivering world-...
The Sr. Systems Engineer is responsible for the planning, design, and implementation of our rapidly growing systems infrastructure. As a key member of a talented team of engineers and administrators, you will deliver mission-critical infrastructure and ensure exceptional availability, performance, and security across our fully virtualized VMware environment. This role requires extensive experience with VMware, SAN architecture, Microsoft Server t...
The Agent Experience Specialist works cross-functionally within Customer Support and across partnering departments to improve the overall agent experience with the direct goal of enhancing customer satisfaction. This role identifies trends, analyzes data, and recommends process and system improvements across agent tools, training, workflows, and platforms (e.g., Zendesk, Bobdesk). This position requires strong analytical skills, collaboration, an...
Job Title. Retail Sales Supervisor. Job Overview. Our Retail Sales Supervisors are a major driving factor behind Bob's Discount Furniture's success and expansive growth in the retail industry. At Bob's, you can expect an environment dedicated to your individual success and a rewarding career with room for professional advancement. As champions of the "Bob's Way," our Retail Sales Supervisors lead motivated, driven, commission sales teams in a low...
Job Title. Retail Sales Supervisor. Job Overview. Our Retail Sales Supervisors are a major driving factor behind Bob’s Discount Furniture’s success and expansive growth in the retail industry. At Bob’s, you can expect an environment dedicated to your individual success and a rewarding career with room for professional advancement. As champions of the “Bob’s Way,” our Retail Sales Supervisors lead motivated, driven, commission sales teams in a low...
The Customer Support Supervisor plays a key role in leading a team of Customer Care Representatives who support our customers with questions related to furniture purchases, deliveries, and warranty claims. In this role, you will provide day-to-day leadership, coaching, and direction to your team while modeling Bob's standards for customer experience, loss prevention, and compliance with company policies and applicable regulations. You will monito...
The Customer Support Resolution Specialist provides exceptional support to customers and internal agents by resolving escalated issues with empathy, accuracy, and professionalism. This role focuses on identifying concerns, determining effective solutions, and ensuring timely follow-through to reinforce customer loyalty. Specialists are expected to de-escalate interactions, coach advocates, and serve as subject-matter experts within a fast-paced s...
The Agent Experience Specialist works cross-functionally within Customer Support and across partnering departments to improve the overall agent experience with the direct goal of enhancing customer satisfaction. This role identifies trends, analyzes data, and recommends process and system improvements across agent tools, training, workflows, and platforms (e.g., Zendesk, Bobdesk). This position requires strong analytical skills, collaboration, an...
