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General Purpose:
Guest Engagement Specialists are the daily supervisors for all Guest Engagement programming, ensuring that each guest has a world class experience while at the aquarium or on a paid tour. Daily duties include mentoring and assisting in the training of the Guest Engagement aides and volunteers, guiding and supporting the team to deliver unique and engaging interpretive programs, tours, and experiences that focus on conservation actions. Guest Engagement Specialists gather and disseminate daily updates to all operational teams, acting as an informational hub for aquarium staff and volunteers and ensuring all staff are able to provide positive, personalized experiences for guests.
As leaders in the Guest Engagement team, Specialists develop, evaluate, and provide a variety of interpretive programs such as exhibit interpretation, themed carts, formal talks, and paid tours, including sleepovers. They have a strong floor presence, enthusiastically interacting with guests around the interpretation of exhibits, animals and conservation messages. Guest Engagement Specialists regularly handle small animals for encounters as they provide various interpretive programs, including at the Living Seashore touch pool exhibit. All programs, whether free, paid or included with admission, are crafted to help tell the story of the National Aquarium, the animals that reside there, the people that work there, and to inspire conservation of the world’s aquatic treasures. This position regularly works a minimum of one weekend day and occasionally works nights and special events.
Essential Functions:
Qualifications/Position Requirements:
Competencies: Must be able to clearly and enthusiastically communicate with aquarium guests and staff, including over the phone. Must be comfortable public speaking in many different settings, including on the microphone to large groups. Must have good decision-making skills and be willing to work in a fast paced environment with little to no supervision. Must show flexibility with last minute changes and handle high pressure situations.
Problem Solving: Develops and researches programs and assists with evaluation studies. Assists in the supervision of entry-level staff.
Human Relations: Daily contact with diverse staff and guests. Assists the Guest Engagement and Tours Managers in working with other aquarium teams to promote guest engagement programs and the National Aquarium in general. Can communicate effectively with staff at all levels of the Aquarium.
Accountability: Accountable for coordinating guest education programs including formal and informal interpretation, preparation of written materials, and daily scheduling of staff. Help create a positive work environment.
The National Aquarium is committed to diversity and invites individuals who bring a diversity of culture, experience and ideas to apply.
HOW TO APPLY Interested and engaged applicants should apply through our website http://aqua.org/jobs. Requests for reasonable accommodation can be made by e-mailing HR@aqua.org.
Full Time
Arts & Culture
$95k-129k (estimate)
05/20/2023
06/25/2024
aqua.org
BALTIMORE, MD
500 - 1,000
1981
NGO/NPO/NFP/Organization/Association
DAVE PITTINGER
<$5M
Arts & Culture
National Aquarium is a nonprofit aquatic education and conservation institution.