163 Front Office Manager Jobs in Albany, NY
Staybridge Suites Albany is Hiring a Front Office Manager Near Albany, NY
Duties and Responsibilities:
- Recruit, hire, train counsel and provide comprehensive training of front office staff
- Manages and monitors activities of all employees in the Front Office department, making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed
- Maintains a professional and high-quality service-oriented environment
- Acts as Manager on Duty for the hotel, using problem solving skills to take care of complaints, disturbances, special requests and any other issues that may arise
- Informs all front office staff of daily activities, group and VIP arrivals, as well as special requests and repeat guests. Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate
- Works closely with the housekeeping department to improve guest services and foster cross departmental communication
- Works closely with maintenance department to ensure proper key controls
- Adheres to bank records, account receivables/payables and other procedures to ensure accurate and timely collections
- Responsible for department payroll administration
- Conduct all department performance appraisals
- Participate in department expense and labor budgeting preparation
- Schedule personnel within budget guidelines to assure adequate staffing
- Holds monthly departmental meetings, and morning huddles to keep staff informed of all activities in the hotel, reinforcing standards of excellence and promoting a formidable team atmosphere and culture
- Perform other duties as assigned
- Must be able to travel to attend workshops, tradeshows, conventions, etc. must be able to work nights, weekends and holidays
- High School Diploma or GED equivalent.
- A minimum of 2 years- experience in team management or supervisory experience. Hotel level front office experience is preferred.
- Systems experience within the IHG brands is preferred
- Must be highly motivated, self-directed, with strong initiative and desire for achievement
- Exceptional guest service skills required
- Must possess strong computer skills
- Excellent communication and presentations skills required
- Competitive Pay
- Paid Time Off - Holiday, Vacation and Sick Days
- Great Benefits including Medical and Dental Insurance
- Voluntary Short-Term Disability Insurance
- Long Term Disability
- 401K Retirement Program with a Company match
- Hilton and Turf Hotel Employee Room Night Discounts
- Employee Referral Program - up to $225.00 per referral
Job Summary
Full Time
$52k-76k (estimate)
05/02/2024
05/15/2024
The following is the career advancement route for Front Office Manager positions, which can be used as a reference in future career path planning. As a Front Office Manager, it can be promoted into senior positions as a General Manager - Casino that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Office Manager. You can explore the career advancement for a Front Office Manager below and select your interested title to get hiring information.
If you are interested in becoming a Front Office Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Office Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Office Manager job description and responsibilities
Upholds the hotel's commitment to hospitality. Prepare performance reports related to front office. Maximize room revenue and occupancy by reviewing status daily.
01/10/2022: Modesto, CA
Maintain required pars of all front office and stationary supplies. Review daily front office work and activity reports generated by Night Audit. Review Front office log book and Guest feedback forms on a daily basis. Maintain an organized and comprehensi
02/14/2022: Saint Cloud, MN
Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas.
01/07/2022: Helena, MT
The front office manager may also be asked to do minimal accounts payable and receivables work and payroll.
01/29/2022: Manchester, NH
Responsible for the training of new front office employees, ensuring they provide excellent guest services and enforce hotel policies.
12/23/2021: Cedar Rapids, IA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Office Manager jobs
According to resumes from both Front Office Managers and Service Department Managers, some of the skills necessary to complete the responsibilities of each role are similar.
02/19/2022: Knoxville, TN
New York and Chicago are two cities where graduates are often find employment opportunities for front office manager positions.
01/26/2022: Pascagoula, MS
Someone who wants to become a front office manager will need both office and people skills.
01/26/2022: Parkersburg, WV
Diego’s positive disposition and socializing skills make him appropriate for his current role as the Front Office Manager.
01/25/2022: Juneau, AK
Someone who wants to become a front office manager will need both office and people skills.
02/27/2022: Mesa, AZ
Step 3: View the best colleges and universities for Front Office Manager.
