Description

 Equinox is a non-profit human services organization in the Capital Region.

For more than 40 years, Equinox has reached out to people who need us most with innovative and effective programs that truly change lives, allowing us to fulfill our purpose of helping those we serve move forward on their paths to recovery, healing, and independence.

Position Summary: Under general supervision of the Practice Manager, the Office Assistant performs a variety of administrative support duties. The Office Assistant is responsible for maintaining client records for the Outpatient Clinic and Counseling Center per Equinox, OMH, OASAS and other relevant standards. The position must exemplify the core values and mission of the agency while always exercising utmost discretion, diplomacy and tact in client/staff interactions.

Essential Duties and Responsibilities:

• Answer and respond to telephone inquiries of record requests 
• Insurance verification and client registration; ensuring all information is entered accurately for potential and current clients to maintain efficient and timely billing. 
• Ability to navigate insurance websites efficiently performing insurance verification on a daily basis for all client appointments within the Agency. 
• Effectively communicates any insurance coverage issues to manager, staff and clients. 
• Assist clients with agency-required financial forms prior to admission into the programs. 
• Assist clients with completion of insurance applications required to obtain active insurance coverage.
• Process requests of information from outside agencies, attorneys or government entities.
• Review all requests for information for HIPAA compliance and respond to requests for more information needed to process records request.
• Carry out administrative duties such as pulling charts, filing, faxing, scanning, mail distribution, etc.
• Maintain HIPAA log in client’s charts.
• Establish all new records. 
• Maintain charts for current clients in good operational condition., such as thinning out charts and establishing additional chart volumes as necessary.
• Upon discharge from the program, disassemble, maintain and archive any records as per policy.
• Maintains strong business relationships with government payers, DSS, insurance companies and any outside resources that relate to client’s coverage and billing status with the agency.
• Maintains self-pay client spreadsheets and monthly statement mailings. 
• Understands the importance of maintaining confidentiality under state and federal HIPAA standards.
• Demonstrates excellent customer service and communication skills.
• Ability to multi-task and work independently in a fast-paced environment.
• Strong attention to detail
• Demonstrates intermediate phone and computer skills
• Other duties as assigned by the Practice Manager

Requirements

Physical Requirements:

• Able to sit for long periods of time
• Occasional lifting of 20 lbs.
• Able to write and use computer keyboard

Minimum Qualifications:

• High School Diploma 
• Knowledge and understanding of Medicaid, Medicare, Managed Care Plans and private insurance coverage

Preferred Qualifications: 

• One year of professional experience 
• One year of experience in a medical practice 
• A minimum of six month of insurance/registration experience 

Schedule: Monday through Friday

We are proud to offer a comprehensive benefits package that includes Medical, Dental, Vision, 403(b), Flexible Spending Accounts, Paid Time off, paid holidays, Group Life, Short -Term Disability and more!

Equinox, Inc is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status.